Applications Analyst I

University of Vermont Health Network • South Burlington, VT

1d • $37 - $55 • Onsite

About The Position

The Applications Analyst I provides analysis, technical support, and maintenance for software used to support clinical and business processes. The role analyzes user needs and develops solutions while following best practices and organizational and regulatory standards established by IT and organizational leadership. The analyst develops an understanding of the software and tools used to meet end-user needs and works with end users, vendors, and internal IT staff to support business and clinical processes and integrate software applications with business and clinical operations.

Support may include a subspecialty in designing and delivering training documentation for software used in business and clinical processes. This work may involve business and clinical analysis, training materials, user guides, building and testing, and maintaining training environments. The position may require providing support coverage 24 hours a day, 7 days a week, and the ability and means to travel regularly throughout the UVM Health Network.

Requirements

• For Epic application support, obtain certification within 120 days of hire, with a maximum of three attempts.
• A bachelor's degree in computer science, information technology, or a related field is strongly preferred.
• Experience with application support and/or implementation is preferred; alternatively, one or more years of relevant operational experience may be accepted in lieu of direct system support experience.
• Ability and means to travel regularly throughout the UVM Health Network may be required.

Nice To Haves

• Experience with application support and/or implementation.
• A bachelor's degree in computer science, information technology, or a related field.

Responsibilities

• Analyze user needs and develop solutions for clinical and business processes.
• Provide analysis, technical support, and maintenance for supporting software.
• Follow best practices and organizational and regulatory standards established by IT and organizational leadership.
• Work with end users, vendors, and internal IT staff to support business and clinical processes and integrate software applications with operations.
• As applicable, conduct business and clinical analysis; design and deliver training documentation, materials, and user guides; and build, test, and maintain training environments.
• Provide support coverage as needed, potentially 24 hours a day, 7 days a week.
• Travel throughout the UVM Health Network as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level