Clinical Applications Analyst I, Enterprise Imaging

Stanford Health Care•Palo Alto, CA

4d•$54 - $72•Hybrid

About The Position

The Clinical Applications Analyst I is an entry-level position in the Application Analyst family at Stanford Health Care. Under the general guidance of senior team members, the analyst implements, administers, and supports assigned systems while building foundational knowledge of Epic modules, ancillary systems, and health system operations. This is a developmental role: over approximately 2–3 years, the employee is expected to progress from closely guided foundational work to independently competent support and basic build activities, developing the technical and workflow knowledge needed to be ready for promotion to Application Analyst II. The position provides tier-2 application support, monitors applications in production, troubleshoots and maintains systems during the assigned shift, and takes ownership of lower-complexity issues. The analyst assists with implementations, upgrades, workflow enhancements, testing, documentation, and routine system changes under established procedures and senior-team direction. The role also includes coordination with other technology teams, participation in meetings, structured onboarding and application training, and the gradual development of analytical and AI literacy skills.

Requirements

Mid-level Microsoft Office skills.
Ability to diagnose and resolve routine technology problems.
Ability and desire to learn to resolve specialized and advanced technology problems.
Basic AI literacy, curiosity about emerging technologies, and willingness to learn and apply AI-enabled tools in daily work.
Growth mindset and willingness to try, ask for help, receive feedback, and build new skills.
Ability to plan tasks and activities toward an intended outcome and timeline.
Ability to take action consistent with available facts, constraints, and anticipated consequences.
Ability to communicate tactfully and professionally with coworkers and customers.
Ability to select effective approaches, develop solutions, and reach conclusions.
Ability to develop new skills and teach others.
Ability to collaborate and build consensus with stakeholders.
Ability to understand and follow operational standards, policies, and procedures.
Ability to identify risks and issues.
Ability to develop solutions to new and unfamiliar challenges.

Nice To Haves

Bachelor's degree in Information Technology, Computer Science, Business or Health Administration, Management Systems, Technology, Health Information Management, or a directly related field from an accredited college or university.
Relevant internship, help desk, clinical, or office experience.

Responsibilities

Provide tier-2 support for application incidents reported through the help desk.
Perform daily monitoring of applications in production use.
Troubleshoot, support, and maintain applications during the assigned shift.
Take ownership of low-complexity issues and liaise between customers and support staff to facilitate resolution.
Assist with implementation of low-complexity tools and workflows.
Assist with applicable software upgrades and enhancements to existing workflows.
Modify tables and master files and make additions and changes under the direction of senior team members.
Implement changes using documented procedures that comply with department policies and procedures.
Develop analytical skills by shadowing senior analysts on workflow analysis and issue triage, becoming more independent over time.
Assist with testing for new implementations, enhancements, and upgrades.
Document routine workflows and support activities using established templates and standards.
Coordinate application support with Infrastructure, Integration, Enterprise Analytics, the help desk, and other information technology teams.
Participate in team and cross-team meetings and maintain appropriate meeting records.
Complete structured onboarding, shadowing, and Epic or other clinical application training and certification activities.
Learn new tools, workflows, and technologies by asking questions and seeking feedback from senior team members.
Build basic AI literacy, including understanding the use and limitations of AI-assisted and automation tools in healthcare IT.
Use approved AI-enabled tools under guidance to support documentation, research, and routine troubleshooting.
Pursue stretch opportunities and take on incrementally more complex work as skills develop.
Adopt and execute C-I-CARE standards and contribute to an exceptional patient and family experience.