Business Systems Analyst Sr

Blue Cross Blue Shield of Michigan•Detroit, MI

23h

About The Position

Performs business and systems analysis, application development, and process improvement. Serves as a liaison between business areas and IT when needed, identifying, documenting, and communicating system and process changes to improve system and operational performance. Applies in-depth knowledge of a line of business to identify, analyze, and recommend technical process improvements. Supports highly complex business processes that require the design or integration of technical solutions across multiple business functions. Designs, creates, and implements technical solutions and may serve in a lead role. Conducts business analysis to understand strategy and requirements, supports planning sessions, and evaluates department activity to propose tools or technologies. Assists with business process redesign and documentation, application development, and delivery of multiple applications while following system development lifecycle processes and standards. Designs, codes, tests, debugs, documents, implements, and maintains complex business applications, and provides analytical support related to business applications, infrastructure, and technology activities. Analyzes systems and interfaces, identifies and resolves complex issues, assesses user needs and system performance, and develops solutions by evaluating alternative workflows. Performs release management and end-to-end testing of system changes; gathers data to support recommendations and obtains additional technical assistance when needed. Works on medium or large process-improvement initiatives, analyzes requirements and current processes to identify gaps, and develops and communicates recommendations for technical business solutions. Also designs and develops reports and data delivery, supports audit and regulatory compliance policies and procedures, trains users on tools, and coaches less experienced team members. Other duties may be assigned.

Requirements

Five years of relevant technical or business work experience.
Experience managing cross-functional teams or projects.
Basic knowledge of business operations and systems requirement processes.
Strong technical, analytical, and systems skills.
Ability to identify, propose, and oversee execution of business solutions with innovation.
Written and verbal communication and interpersonal skills.
Ability to provide technical or business guidance to internal and external clients.
Ability to work independently or within a team environment.
Other related skills or abilities may be required to perform the job.

Nice To Haves

Bachelor's degree in a related field preferred.
Advanced knowledge of the system development lifecycle preferred.
Advanced knowledge of process design, re-engineering, and organizational transformation methods, including Six Sigma, CMMI, or ITIL, preferred.
Advanced knowledge of computer programming languages preferred.

Responsibilities

Gather and analyze data to understand business strategy requirements.
Provide direction for short- and long-term planning sessions and help ensure understanding of business goals and direction.
Evaluate ongoing department activity and propose new tools or technologies.
Assist with business process redesign and documentation for new technology.
Assist with application development for multiple applications, ensuring software is delivered on time and within budget and that system development lifecycle processes and standards are followed.
Design, code, test, debug, document, implement, and maintain complex business applications; provide ongoing application maintenance.
Provide analytical support related to business applications, infrastructure, and technology activities.
Serve as a subject matter expert, as needed, in identifying, triaging, and resolving complex interface problems and inquiries.
Assess user needs and system vulnerabilities or poor performance, and develop system solutions by preparing and evaluating alternative workflows.
Perform release management and end-to-end testing of system changes.
Identify, investigate, resolve, and escalate problems; gather data to support recommendations and procure additional technical assistance when needed.
Work as a team member or lead on medium or large, complex process-improvement initiatives supporting business customers or services.
Analyze business requirements, current processes, and interfaces to identify gaps and improvement opportunities.
Develop process requirements and recommendations and communicate them for implementation of technical business solutions.
Design and develop reports and data delivery to meet changing business requirements.
Adhere to policies and procedures supporting audits and regulatory compliance.
Train and educate users on new and existing tools.
Coach and transfer knowledge to less experienced team members.
Serve as a liaison between business areas and IT when needed; identify, document, and communicate system and process changes.
Design, create, and implement technical solutions; contribute to identifying, analyzing, and recommending technical process improvements.