Sr. Business Analyst – Public Safety Systems

SYSCOM • Towson, MD

23h • Hybrid

About The Position

SYSCOM, Inc. is seeking a Senior Business Analyst to assess, develop, enhance, and implement technology solutions for a government client, primarily focused on Public Safety systems and business processes. The initial assignment supports replacement of a Jail Management System. Business requirements have already been captured; the analyst will work with stakeholders, subject matter experts, technology teams, and vendors to validate and refine requirements, evaluate solutions, support vendor activities, and help implement the new system. The position is a one-year contract with a hybrid schedule in Towson, Maryland, approximately three days onsite and two days remote per week.

The analyst will contribute across the system development life cycle, including requirements analysis, process improvement, system design and integration, testing, implementation, training, and post-production support. The role requires effective collaboration with technical and business stakeholders, clear technical documentation for varied audiences, strong customer service, and the ability to safeguard confidential or sensitive data. A background in Public Safety systems or related government applications is highly desirable.

Requirements

• Bachelor's degree in Business, Computer Science, or a related field.
• Five years of experience in systems analysis, change management analysis, project management, program analysis, or a closely related field.
• Demonstrated experience in Public Safety implementations and in a post-production environment as a primary technical resource.
• Knowledge of principles and practices for planning, developing, implementing, and maintaining computer information systems.
• Knowledge of processes, methods, and techniques used to analyze and evaluate business operations.
• Skill in analyzing and evaluating administrative processes for automation.
• Ability to assist with analyzing and evaluating the feasibility and suitability of information technology projects.
• Ability to establish and maintain effective working relationships.
• Ability to create precise and effective technical documentation, including business requirements, functional specifications, test plans, and scripts for different audiences.
• Excellent oral and written communication skills with internal and external clients and vendors.
• Strong analytical and problem-solving skills.
• Strong business process fluency and ability to discuss processes in sufficient detail to understand underlying business problems or opportunities.
• Ability to work in a team environment and build strong professional relationships.
• Ability to maintain the security and confidentiality of proprietary or sensitive data.
• At least two professional references, including phone numbers.
• Ability to complete a required background check.

Nice To Haves

• Experience working for a government entity.
• Five or more years of experience with Public Safety projects.
• Experience with Public Safety systems or related government applications.

Responsibilities

• Develop functional and non-functional system requirements from documented business requirements.
• Work with development staff and vendors to create prototype designs for medium- to large-risk projects.
• Create detailed unit and system testing scripts based on functional requirements.
• Facilitate user acceptance testing as required.
• Assess processes and recommend improvements and technology solutions for client agencies.
• Capture, consolidate, and communicate information from subject matter experts.
• Lead high-level software design and integration in partnership with business users, project managers, and application developers.
• Analyze existing business processes and data flows to develop system designs, delivery roadmaps, and integrations with other systems.
• Conduct in-depth analysis of client systems, operations, and procedures; define requirements, resolve problems, and translate client requirements into detailed system design documents.
• Coordinate system design and implementation requirements with staff.
• Perform full life-cycle systems development, including assessing business opportunities, defining problems, identifying solutions, and developing needs assessments and requirements analyses.
• Provide advice, consultation, and technical assistance to client agencies throughout project implementation.
• Provide quality customer service and pursue innovative initiatives and process improvements.
• Gather and document business requirements for break/fix change requests.
• Support internal and external integrations, including design, testing, and troubleshooting.
• Provide metrics related to reporting, system performance, and process control.
• Participate in or conduct user training when needed.
• Maintain the security and confidentiality of proprietary or sensitive data.

What This Job Offers

• Career Level: Senior