Sr. Business Systems Analyst
About The Position
Under the direction of Digital Technology Management, the Sr. Business Systems Analyst is responsible for daily operations of Kia North America business-to-business (B2B) enterprise systems, including employee-, dealer-, and consumer-facing systems. The role serves as a liaison among business stakeholders, technology teams, and external service providers to deliver enterprise solutions aligned with organizational objectives, operational efficiency, and user experience. The analyst works with business units and IT service providers to develop solutions for enhancements, bug fixes, changes, and functional requirements, translating them into technical specifications. The role provides insights into user experience optimization and enterprise system practices, establishes program governance, and guides stakeholders through innovation strategy, risk analysis, and systems integration. This position provides operational and functional administration of enterprise systems to improve efficiencies across systems and processes and support evolving regional business needs. It leads the development and delivery of business requirements, solution scope, testing, training, project management, business support, key performance indicators, and data analysis for continuous process improvement.
Requirements
- Bachelor’s degree or equivalent experience.
- Experience supporting internal stakeholders and business processes.
- Minimum of 5–7 years of progressive Business Systems Analysis experience.
- Proactive and self-motivated, with the ability to lead a team across multiple concurrent solutions.
- Ability to manage competing priorities, resolve ambiguity, and drive progress in a cross-functional environment.
- High-level organizational, planning, analytical, and technical skills.
- Excellent customer service ability and strong verbal and written communication skills.
- Ability to assess systems support operations and lead process improvement.
- Ability to manage external vendors in the development and delivery of related products, programs, and services.
Nice To Haves
- Advanced degree and/or certifications in Business Analysis, Project Management, Information Technology, or Digital Transformation.
- Prior experience in vendor management and Purchase Order and billing management.
Responsibilities
- Lead level 2 functional support for B2B enterprise systems and projects in support of short- and long-term business strategy.
- Work with business and IT stakeholders to implement systems solutions and integrate best practices into technology platforms.
- Ensure enterprise systems support business operations, priorities, and internal and external stakeholders.
- Lead discovery sessions and document business requirements, functional requirements, process flows, dataflows, user journeys, business rules, assumptions, dependencies, and acceptance criteria.
- Translate business needs into actionable technical specifications and backlog items.
- Define project requirements and lead business users through the project life cycle, including scope definition, design review, and User Acceptance Testing.
- Monitor project progress, resolve project issues, publish progress reports, and recommend actions to remediate risks.
- Oversee the life cycle of changes to business systems and maintain detailed documentation.
- Conduct ad-hoc data analysis and create reports for business users as required.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
