Sr Business Analyst Public Safety Systems

Matrix Systems & Technologies•Towson, MD

About The Position

Matrix Systems and Technologies Incorporated (MSTi) is seeking a Senior Business Analyst to support a major technology modernization initiative for a government client in Towson, Maryland, initially focused on replacing a Jail Management System (JMS). The role involves analyzing, improving, and implementing enterprise technology solutions, with emphasis on business process analysis, requirements management, systems integration, and large-scale technology implementations. Experience with public safety systems, correctional systems, or government technology initiatives is encouraged. The analyst will work with business stakeholders, subject matter experts, project managers, developers, and technology vendors throughout the project lifecycle. Responsibilities include documenting requirements and workflows, supporting system design and implementation, testing and integration, preparing technical documentation, advising stakeholders, and helping with end-user training and knowledge transfer. The role requires safeguarding sensitive business and operational information and complying with client security policies. A background check is required, and a County-issued security badge must be displayed at County facilities. MSTi provides IT consulting, technology solutions, and professional staffing services to government and commercial clients. The stated annual compensation range is $100,000 to $120,000.

Requirements

Bachelor's degree from an accredited college or university in Business, Computer Science, Information Technology, or a closely related field.
At least five years of experience in systems analysis, business process analysis, change management, project management, program analysis, or a closely related field.
Demonstrated experience supporting public safety system implementations and post-production environments as a primary technical resource.
Strong understanding of the software development lifecycle, system implementation methodologies, and business requirements management.
Experience developing business requirements documents, functional specifications, system design documents, test plans, and testing scripts.
Experience analyzing business processes and identifying opportunities for automation and operational improvement.
Experience supporting enterprise software implementations and system integrations.
Strong analytical, troubleshooting, and problem-solving skills.
Excellent written and verbal communication skills.
Ability to collaborate effectively with technical teams, vendors, business users, and executive stakeholders.
Ability to develop clear, accurate, and comprehensive technical documentation.
Ability to manage multiple priorities and work effectively in a collaborative team environment.
Ability to maintain confidentiality when working with sensitive or proprietary information.
Must successfully complete a background check.
Must comply with applicable client security policies and procedures.
Must display a County-issued security badge while working at County facilities.

Nice To Haves

Five or more years of experience supporting public safety technology projects.
Previous experience working with local, state, or federal government agencies.
Experience with Jail Management Systems, correctional management applications, or related public safety technologies.
Experience supporting large-scale enterprise system modernization or replacement projects.
Experience coordinating vendor-led software implementations and system integrations.

Responsibilities

Analyze and document business processes, workflows, system requirements, and operational needs.
Review, validate, and refine existing requirements for implementation of a new Jail Management System.
Collaborate with business stakeholders, subject matter experts, project managers, developers, and technology vendors.
Develop functional and non-functional system requirements and technical specifications.
Evaluate existing systems and recommend technology improvements, automation opportunities, and process enhancements.
Support system design, development, implementation, and integration activities.
Work with vendors and development teams to develop and evaluate system prototypes.
Create test plans, test cases, and scripts for unit, system, and user acceptance testing.
Facilitate user acceptance testing and help identify, document, and resolve system defects.
Analyze data flows, business operations, and system interfaces for new technology implementations.
Develop technical documentation, process diagrams, implementation roadmaps, and requirements documentation.
Support internal and external system integrations, including design, testing, and troubleshooting.
Gather and document requirements for system modifications, enhancements, and break/fix requests.
Provide technical and functional guidance to stakeholders throughout the project lifecycle.
Develop reporting metrics related to system performance, operational efficiency, and process improvements.
Assist with end-user training and knowledge transfer.
Protect confidential and sensitive business and operational information.
Comply with client security policies and procedures and display a County-issued security badge while working at County facilities.
Submit an updated resume and at least two professional references with contact phone numbers as part of the application.