Sr Business Analyst Public Safety Systems
About The Position
Matrix Systems and Technologies Incorporated (MSTi) is seeking a Senior Business Analyst to support a major technology modernization initiative for a government client in Towson, Maryland. The role initially focuses on replacing a Jail Management System (JMS), and involves analyzing, improving, and implementing enterprise technology solutions. The analyst will work with government stakeholders, subject matter experts, project managers, developers, and technology vendors throughout the project lifecycle. Experience supporting public safety systems, correctional systems, or government technology initiatives is strongly encouraged. The position includes analyzing and documenting processes and requirements; supporting system design, development, implementation, and integration; planning and facilitating testing; preparing technical and process documentation; and providing guidance, training, and knowledge transfer. The selected candidate must successfully complete a background check, follow client security policies and procedures, and display a County-issued security badge while working at County facilities. Interested candidates should submit an updated resume and at least two professional references, including contact phone numbers.
Requirements
- Bachelor's degree from an accredited college or university in Business, Computer Science, Information Technology, or a closely related field.
- At least five years of experience in systems analysis, business process analysis, change management, project management, program analysis, or a closely related field.
- Demonstrated experience supporting public safety system implementations and post-production environments as a primary technical resource.
- Strong understanding of the software development lifecycle (SDLC), system implementation methodologies, and business requirements management.
- Experience developing business requirements documents, functional specifications, system design documents, test plans, and testing scripts.
- Experience analyzing business processes and identifying opportunities for automation and operational improvement.
- Experience supporting enterprise software implementations and system integrations.
- Strong analytical, troubleshooting, and problem-solving skills.
- Excellent written and verbal communication skills.
- Ability to collaborate effectively with technical teams, vendors, business users, and executive stakeholders.
- Ability to develop clear, accurate, and comprehensive technical documentation.
- Ability to manage multiple priorities and work effectively in a collaborative team environment.
- Ability to maintain confidentiality when working with sensitive or proprietary information.
- Successfully complete a background check.
- Comply with applicable client security policies and procedures.
- Display a County-issued security badge while working at County facilities.
- Submit an updated resume and at least two professional references, including contact phone numbers, with the application.
Nice To Haves
- Five or more years of experience supporting public safety technology projects.
- Previous experience working with local, state, or federal government agencies.
- Experience with Jail Management Systems, correctional management applications, or related public safety technologies.
- Experience supporting large-scale enterprise system modernization or replacement projects.
- Experience coordinating vendor-led software implementations and system integrations.
Responsibilities
- Analyze and document business processes, workflows, system requirements, and operational needs.
- Review, validate, and refine existing requirements for implementation of a new Jail Management System.
- Collaborate with business stakeholders, subject matter experts, project managers, developers, and technology vendors.
- Develop functional and non-functional system requirements and technical specifications.
- Evaluate existing systems and recommend technology improvements, automation opportunities, and process enhancements.
- Support system design, development, implementation, and integration activities.
- Work with vendors and development teams to develop and evaluate system prototypes.
- Create test plans, test cases, and scripts for unit, system, and user acceptance testing.
- Facilitate user acceptance testing and help identify, document, and resolve system defects.
- Analyze data flows, business operations, and system interfaces to support technology implementations.
- Develop technical documentation, process diagrams, implementation roadmaps, and requirements documentation.
- Support internal and external system integrations, including design, testing, and troubleshooting.
- Gather and document requirements for system modifications, enhancements, and break/fix requests.
- Provide technical and functional guidance to stakeholders throughout the project lifecycle.
- Develop reporting metrics related to system performance, operational efficiency, and process improvements.
- Assist with end-user training and knowledge transfer.
- Protect the confidentiality and security of sensitive business and operational information.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
