Sr Business Systems Analyst
About The Position
CHG Healthcare is seeking an exceptionally skilled and experienced Senior Business Systems Analyst to help evolve its products by understanding business needs, delivering comprehensive requirements, and coordinating with cross-functional teams. The role uses analytical capabilities, business understanding, and technical expertise to shape the product portfolio and contribute to business growth. The analyst works across the product and solution delivery lifecycle, translating complex business, data, and product requirements into functional and non-functional specifications. The role also supports product documentation and testing, assesses the impacts and risks of proposed changes, leads analysis of data and process issues, and mentors other business systems analysts. The position partners closely with the Product Manager to understand strategy, vision, and market demands.
Requirements
- At least 5 years of experience in business analysis.
- Proven experience managing complex, large-scale projects.
- Ability to engage senior stakeholders, manage expectations, and translate strategic needs into actionable requirements.
- Experience leading end-to-end requirements development and documentation for complex efforts.
- Ability to align requirements with business strategy and identify opportunities for innovation and value creation.
- Ability to use data analysis to support requirements gathering and business decisions.
- Ability to identify and champion process improvements.
- Strong communication and collaboration skills, including managing conflict and building consensus.
- Empathy, active listening, and a people-first approach.
- A relevant bachelor's degree is preferred; relevant professional experience is accepted in place of the degree.
Nice To Haves
- Expert understanding of software development methodologies, including Agile and Scrum.
- Proficiency with industry-specific software and tools such as Salesforce, SQL, JIRA, Confluence, or similar project management and collaboration platforms.
- Demonstrated ability to manage multiple high-priority efforts concurrently in a fast-paced environment.
- CBAP or PMI-PBA certification.
Responsibilities
- Collaborate with product management, users, stakeholders, software engineers, cross-functional teams, and delivery teams to identify and define complex business, data, and product requirements.
- Translate complex requirements into clear functional and non-functional specifications for the product team.
- Work with the product team to create and maintain user stories, process flow diagrams, and test plans.
- Lead requirements-gathering sessions and reviews of requirements documentation with product management, users, and the product team.
- Assess and communicate risks and impacts of changes to systems, integrations, processes, users, UI/UX, and architecture, and advise on managing those changes.
- Assist in developing test plans to ensure products meet complex business requirements.
- Lead root cause analysis of data and process issues and propose solutions and improvements.
- Mentor business systems analysts and promote continuous learning and improvement.
- Partner closely with the Product Manager to understand strategy, vision, and market demands.
- Engage senior stakeholders, manage expectations, and translate strategic needs into actionable requirements.
- Lead end-to-end business requirements development and documentation for complex efforts.
- Identify opportunities for innovation and value creation aligned with business requirements and strategic goals.
- Use data analysis to inform requirements gathering and provide insights for business decisions.
- Identify and champion process improvements discovered during requirements gathering.
- Communicate complex information effectively and keep stakeholders aligned and informed.
- Collaborate across the product and solution delivery lifecycle, managing conflicts and building consensus when needed.
- Listen empathetically to stakeholders and place people's needs at the center of decision-making.
Benefits
- 401(k) retirement plan with company match.
- Medical and dental coverage.
- Onsite health centers, corporate wellness programs, and free behavioral health appointments.
- Flexible work schedules, including work-from-home options.
- Recognition programs with rewards including trips, cash, and paid time off.
- Paid parental leave, fertility coverage, adoption assistance, and marriage counseling.
- Free LinkedIn Learning courses and tailored training resources.
- Volunteer time off and employee-driven matching grants.
- Tuition reimbursement programs.
- Base salary and short-term incentives through bonus plans for non-sales positions.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
