Analyst Business Process Systems

Enbridge • Gastonia, NC

1d • Onsite

About The Position

Supports the reliable operation and continuous improvement of CIS-related applications by maintaining configurations, analyzing less complex business needs, and coordinating prioritized system enhancements. The role maintains CIS application configurations and customer-facing processes; analyzes business problems, customer questions, issues, and innovation requests; and recommends practical system or process solutions. It prioritizes and delivers enhancements based on business impact, customer needs, risk, and deadlines. The analyst also performs testing, works with SQL and data requests, prepares communications and presentations, and participates in an assigned on-call rotation to help keep business and CIS processes operational.

The role is office-based with limited physical activity and requires travel 25% of the time. Physical requirements include grasping, kneeling, light-to-moderate lifting of objects up to 20 pounds, reaching above shoulder, repetitive motion, typing, sitting, standing, and visual and hearing abilities. The position may require sitting at a computer for long periods. Mental requirements include following and applying instructions, understanding complex problems, collaborating on alternatives, organizing and prioritizing work, making decisions with moderate impact, completing routine forms and basic reports, and communicating by telephone.

Requirements

• A related university degree or technical diploma with limited experience, or a combination of related certification and a minimum of five years of directly related experience.
• Proficient to advanced knowledge of related office software, company databases, company structure and standard operating procedures, and/or office communications technology.
• Basic understanding of business systems and industry requirements, with developing ability to analyze business processes and recommend solutions.
• Working knowledge of SQL for data extraction, reporting, validation, and table updates.
• Good verbal, written, presentation, interpersonal, organization, planning, scheduling, and time-management skills.
• Ability to research customer issues, build trust and confidence, work with employees at all levels, and influence others without direct authority.
• Ability to manage multiple deadlines and associated pressure while maintaining accuracy, quality, self-control, and professional judgment.
• Ability to work independently as a self-starter with achievement orientation, curiosity, adaptability, and concern for quality.
• Developing ability to apply rapidly changing technology to business needs, achieve results through others, and develop or deliver training.

Nice To Haves

• Experience with CC&B or another customer information system.
• Experience gathering requirements, writing system specifications, supporting application configurations, or coordinating enhancements.
• Exposure to unit, integration, and user acceptance testing, including defect identification and documentation.
• Experience coordinating assigned projects or workstreams and preparing stakeholder communications or presentations.

Responsibilities

• Maintain accurate configurations for CIS-related applications and customer-facing processes.
• Analyze less complex business problems, customer questions, issues, and innovation requests, and recommend practical system or process solutions.
• Prioritize and deliver system enhancements based on business impact, customer needs, risk, and established deadlines.
• Execute unit, integration, and user acceptance testing; document results and identify, escalate, and track defects or requirement gaps.
• Develop and validate SQL queries and data requests to support reporting, analysis, decision-making, and problem resolution.
• Prepare clear communications and presentations regarding system issues, alternatives, enhancements, and implementation impacts.
• Participate in the assigned on-call rotation and respond to incidents to help ensure business and CIS processes remain operational.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed