Business Process & Systems Analyst

SmartTech Contracting LLC

16h • $78,750 - $95,813 • Remote

About The Position

The Business Process & Systems Analyst improves how work gets done across Smart Tech by simplifying processes, automating workflows, and optimizing business systems. The role partners across departments to develop practical, standardized solutions and enable employees to use them effectively.

The analyst designs and documents current- and future-state processes, identifies opportunities to improve workflows, and translates business needs into process and system requirements. The role owns Smartsheet, Power BI, and assigned business systems; establishes standards; and maintains, troubleshoots, and improves systems. It also designs and supports automations using Smartsheet, Power Automate, and other approved tools, partnering with IT on complex integrations.

The position creates and delivers training, coaching, templates, and user guidance; supports system and process rollouts; and gathers feedback to improve adoption and usability. It is remote, with up to 10% travel, and the employee must be located near a major U.S. airport.

Requirements

• Associate's or bachelor's degree in Business, Operations, Information Systems, Organizational Development, Process Improvement, or a related field, or equivalent practical experience.
• 3 to 5 years of experience in business analysis, business systems, process improvement, operations enablement, workflow design, or a similar role.
• Experience with business process analysis, process mapping, requirements gathering, workflow design, or continuous improvement.
• Ability to analyze a business problem before selecting or building a technology solution.
• Ability to translate business requirements into process designs, system configurations, automation requirements, and documentation.
• Strong facilitation, problem-solving, organizational, and analytical skills.
• Ability to create process maps, SOPs, job aids, training materials, and user documentation.
• Ability to train and coach users with different levels of technical proficiency.
• Experience supporting system rollouts, testing, adoption, and change management across multiple departments.
• Strong written and verbal communication skills and a service-oriented, collaborative approach.
• Ability to work independently while partnering effectively with department leaders, process owners, Organizational Excellence, and IT.
• Hands-on experience designing and improving cross-functional business processes.
• Hands-on experience with Smartsheet or a similar work management platform, including sheets, forms, reports, dashboards, and workflow automation.
• Experience with Microsoft Power BI and SQL-based servers.
• Experience with Microsoft Power Automate or a similar workflow automation platform.
• Experience with Microsoft SharePoint and the M365 environment.
• Demonstrated experience documenting requirements, workflows, processes, and end-user guidance.
• Must be located near a major U.S. airport.
• A valid form of identification acceptable for domestic air travel is required for work-related travel.

Nice To Haves

• Experience in construction, engineering, technology integration, or another project-driven industry.
• Experience facilitating process-improvement workshops and supporting organizational change.
• Exposure to PMO/BMO environments, operational governance, Lean, Six Sigma, or similar continuous-improvement methods.
• Relevant credentials such as Smartsheet certification, Microsoft Power Platform Fundamentals, Certified Business Analysis Professional (CBAP), or Lean Six Sigma.

Responsibilities

• Partner with departments to understand business needs, pain points, and improvement opportunities.
• Document current-state processes and design efficient, standardized future-state workflows.
• Identify bottlenecks, manual work, duplicate efforts, and unclear ownership.
• Translate business needs into clear process, workflow, and system requirements.
• Develop process documentation and continuously evaluate workflows for improvement.
• Own Smartsheet, Power BI, and assigned business systems as the internal expert.
• Establish standards for system structure, permissions, templates, automation, and ownership.
• Partner with departments to select and implement suitable system solutions.
• Maintain, troubleshoot, and improve business systems to ensure scalability, reliability, and documentation.
• Identify opportunities to simplify and automate manual or repetitive processes.
• Design, build, test, and maintain automations using Smartsheet, Power Automate, and other approved tools.
• Automate workflows, approvals, notifications, data movement, and reporting.
• Partner with IT on complex integrations and troubleshoot automations.
• Create and deliver training, coaching, and resources to help employees use systems and workflows effectively.
• Create templates, standards, and user-friendly guidance that support consistent, independent system use.
• Support process and system rollouts through training, testing, communication, and adoption.
• Gather feedback and improve training, workflows, and system usability.

Benefits

• Choice of comprehensive medical plans, including two PPO-style plans and an HDHP with HSA option.
• Dental and vision plans.
• Medical, dental, and vision benefits for spouses or domestic partners and dependent children up to age 26.
• 401(k) with company match and self-directed brokerage account option.
• PTO, including additional paid time off during the last week of the year.
• Company-paid life insurance coverage for employees and eligible dependents.
• Short- and long-term disability and AD&D coverage.
• Professional development opportunities, tuition reimbursement, and professional licensing assistance.
• Paid parental leave after one year of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree