Business Process Analyst

Booz Allen Hamilton•Washington, DC

1d•Hybrid

About The Position

When an organization has multiple moving parts in its processes, it can be difficult to critically examine them. To be more efficient and effective, it needs a business process specialist to learn its mission end-to-end and provide ways to change for the better. That’s why we need you, a business process specialist who can analyze every aspect of your customer’s operations and give them the steps to improve their process. As a business process specialist on our team, you’ll analyze your client’s current operating environment and identify areas for improvement. You’ll analyze discussions with leadership and program staff that will help refine your client’s definition of success and identify current frustrations. You’ll work on the design of data collection plans, facilitate workshops, and communicate your research and illustrative analysis to help establish understanding and agreement from key stakeholders. On our team, you’ll use process improvement frameworks to provide your client with recommendations along with a firm grasp of the quantitative and/or qualitative results they can expect. This is your chance to gain experience supporting a large Navy acquisition organization while furthering your process improvement and project management skills. Work with us as we help our Navy acquisition customers evolve.

Requirements

4+ years of experience supporting DoD or commercial leaders
Experience with SharePoint, Power Automate, Forms, Planner, and Microsoft 365 solutions
Knowledge of process mapping and improvement, including developing process guides and process flows
Knowledge of the Power Platform ecosystem
Ability to prioritize work in a dynamic environment
Ability to collaborate with clients in both virtual and in-person environments
Secret clearance
Bachelor’s degree

Nice To Haves

Experience supporting Navy clients
Ability to take initiative and think creatively
Possession of excellent analytical and critical thinking skills, including conducting research and evaluating options
Possession of excellent verbal and written communication skills
Lean Six Sigma certification
Agile certification

Responsibilities

Participate in activities required to establish new business processes and facilitates the integration of new technologies into existing workflows.
Facilitate discussions to elicit, document, and validate business rules while identifying opportunities for process improvement.
Apply functional expertise and general industry knowledge to address business needs.
Develop or contribute to solutions for a range of problems of moderate scope and complexity.
Partnering with technology experts to design and document digital transformation strategies and support smooth implementation.
Collaborating with UI/UX and graphic design teams to gather requirements and produce high‑quality deliverables, including presentations, PDFs, and software enhancements.
Elicit functional requirements to support development of business processes through interviews, research, and assessment activities.
Translate business needs, processes, and procedures into system requirements and communicate these effectively to both technical teams and business stakeholders.
Develop documents and planning for digital solutions, system specifications, project and test plans, according to established standards and methodologies.
Navigate solutions through the full software development lifecycle, with strong familiarity in SDLC processes.
Work closely with key stakeholders and technical staff to deliver project outcomes, perform risk analysis and ensure completion of required deliverables
Work independently with some guidance.