Systems Analyst Senior
About The Position
Engineering Technical Services (ETS) at the Fulton Schools of Engineering is seeking an Application Systems Analyst Sr. to support enterprise infrastructure, platform engineering, endpoint management, identity, and automation services. This senior technical contributor administers, automates, documents, and improves technical platforms and operational workflows supporting research, teaching, student success, and service delivery. The role combines hands-on systems administration with automation-first practices, including Infrastructure as Code, CI/CD-enabled change processes, Power Platform automation, ServiceNow-integrated workflows, and repeatable frameworks for access, configuration, deployment, monitoring, reporting, and lifecycle management. The work supports on-premises and cloud environments and includes modernization, operational improvement, and service quality initiatives. The position is based in the Mesa/Tempe area. Work is performed primarily in an environmentally controlled office setting, with occasional work in equipment rooms or data center environments. Occasional evening or weekend work may be required for planned maintenance or critical operational needs. Driving is not required.
Requirements
- Bachelor's degree and five years of experience appropriate to the area of assignment or field; or an equivalent combination of experience and/or training providing comparable knowledge, skills, and abilities.
- Ability to document technical processes and maintain supportable automation.
- Ability to work within version-controlled or peer-reviewed workflows.
Nice To Haves
- Experience administering Windows and Linux server environments across physical, virtualized, and cloud-hosted platforms.
- Experience supporting AWS, Azure, Hyper-V, and physical datacenter-hosted workloads.
- Experience with Infrastructure as Code tools such as Terraform.
- Experience participating in CI/CD workflows for infrastructure, configuration, automation, or application support.
- Experience with PowerShell, automation scripting, APIs, webhooks, JSON, and workflow automation tools.
- Experience with SCCM, Intune, Autopilot, endpoint configuration baselines, operating system deployment, application deployment, and endpoint reporting.
- Experience with Active Directory administration, Group Policy, security groups, delegation, access automation, and identity-integrated services.
- Experience building Microsoft 365 or Power Platform workflows.
- Experience developing reports from ServiceNow, Microsoft 365, SCCM, Intune, JAMF, Active Directory, or monitoring platforms.
- Experience leveraging AI-assisted development, automation, or operational support tools.
- Experience supporting monitoring, backup, vulnerability response, incident response, compliance, documentation, and operational assurance processes.
- Familiarity with ServiceNow-integrated workflows, event-driven automation, and operational service management.
Responsibilities
- Support and enhance Windows, Linux, cloud, and infrastructure platforms.
- Manage infrastructure, platform, and system lifecycles across on-premises and cloud environments to support reliability, security, and sustainability.
- Monitor, troubleshoot, and optimize services and contribute to resilience, compliance, and continuous improvement.
- Participate in infrastructure planning, maintenance, upgrades, and modernization initiatives.
- Design and implement automation using scripting, APIs, Infrastructure as Code, workflow technologies, and AI-assisted tools.
- Identify opportunities to simplify processes, reduce manual effort, and improve service delivery through automation and standardization.
- Develop sustainable, documented solutions that can be supported across the organization.
- Evaluate emerging technologies and recommend approaches that improve operational effectiveness and user experience.
- Participate in CI/CD and structured deployment practices to test, review, and release infrastructure, configuration, automation, and application-support changes.
- Support repeatable frameworks for provisioning, configuration, deployment, monitoring, reporting, and lifecycle management.
- Help maintain validation, peer review, documentation, and controlled-release standards.
- Support and enhance endpoint management, identity, and access services.
- Implement standards and practices that improve device management, security, compliance, and user experience.
- Automate and improve onboarding, access management, reporting, ServiceNow-connected workflows, and service delivery processes.
- Develop operational dashboards, reports, Microsoft 365 and Power Platform workflows, and other workflow solutions.
- Participate in planning, testing, deployment, and support of technology enhancements and operational improvements.
- Create and maintain technical documentation, knowledge bases, runbooks, and operational resources.
- Partner with technical and business stakeholders to solve problems and deliver outcomes.
- Contribute to service continuity, operational readiness, security initiatives, and continuous improvement.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Tuition reduction for the employee and qualified family members
- Life insurance
- Disability programs
- Sick leave
- Holidays
- State and optional retirement plans
- Access to ASU recreation and cultural activities
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What This Job Offers
Job Type
Full-time
Career Level
Senior
