Systems Analyst Senior

Arizona State University•Mesa, AZ

1d•Onsite

About The Position

Engineering Technical Services (ETS) at the Fulton Schools of Engineering is seeking an Application Systems Analyst Sr. to support FSE enterprise infrastructure, platform engineering, endpoint management, identity, and automation services. This senior technical contributor administers, automates, documents, and improves technical platforms and operational workflows supporting research, teaching, student success, and service delivery. The role combines hands-on systems administration with automation-first practices, including Infrastructure as Code, CI/CD-enabled change processes, Power Platform automation, ServiceNow-integrated workflows, and repeatable frameworks for access, configuration, deployment, monitoring, reporting, and lifecycle management. The position supports Windows, Linux, cloud, and infrastructure platforms across on-premises and cloud environments. It contributes to reliable, secure, sustainable operations; modernization; service resilience; and continuous improvement. The role also supports endpoint management, identity and access services, operational dashboards and reporting, Microsoft 365 and Power Platform workflows, and collaboration with technical and business stakeholders. The position is based at the Off-Campus Mesa/Tempe location. Work is performed in an environmentally controlled office setting, with possible occasional work in equipment rooms or data center environments. Occasional evening or weekend work may be required for planned maintenance or critical operational needs. Driving is not required.

Requirements

Bachelor's degree and five years of experience appropriate to the area of assignment or field, or an equivalent combination of experience and/or training that provides comparable knowledge, skills, and abilities.

Nice To Haves

Experience administering Windows and Linux server environments across physical, virtualized, and cloud-hosted platforms.
Experience supporting AWS, Azure, Hyper-V, and physical datacenter-hosted workloads.
Experience with Infrastructure as Code tools such as Terraform.
Experience participating in CI/CD workflows for infrastructure, configuration, automation, or application support.
Experience with PowerShell, automation scripting, APIs, webhooks, JSON, and workflow automation tools.
Experience with SCCM, Intune, Autopilot, endpoint configuration baselines, operating system deployment, application deployment, and endpoint reporting.
Experience with Active Directory administration, Group Policy, security groups, delegation, access automation, and identity-integrated services.
Experience building Microsoft 365 or Power Platform workflows.
Experience developing reports from ServiceNow, Microsoft 365, SCCM, Intune, JAMF, Active Directory, or monitoring platforms.
Experience leveraging AI-assisted development, automation, or operational support tools.
Experience supporting monitoring, backup, vulnerability response, incident response, compliance, documentation, and operational assurance processes.
Familiarity with ServiceNow-integrated workflows, event-driven automation, and operational service management.
Ability to document technical processes, maintain supportable automation, and work within version-controlled or peer-reviewed workflows.

Responsibilities

Support and enhance Windows, Linux, cloud, and infrastructure platforms used by the Fulton Schools of Engineering.
Manage infrastructure, platform, and system lifecycles across on-premises and cloud environments to promote reliability, security, and sustainability.
Monitor, troubleshoot, and optimize services to maintain user experience and operational performance.
Contribute to resilience, compliance, continuous improvement, infrastructure planning, maintenance, upgrades, and modernization.
Design and implement automation using scripting, APIs, Infrastructure as Code, workflow technologies, and AI-assisted tools.
Identify opportunities to simplify processes, reduce manual work, standardize operations, and improve service delivery.
Develop sustainable, documented automation solutions that can be supported across the organization.
Evaluate emerging technologies and recommend approaches that improve operational effectiveness and user experience.
Participate in CI/CD and structured deployment practices to test, review, and release infrastructure, configuration, automation, and application-support changes.
Support repeatable frameworks for provisioning, configuration, deployment, monitoring, reporting, and lifecycle management.
Help maintain validation, peer review, documentation, and controlled-release standards to reduce configuration drift and improve supportability.
Support and enhance endpoint management, identity, and access services, and implement practices that improve device management, security, compliance, and user experience.
Automate and improve onboarding, access management, reporting, ServiceNow-connected workflows, and service delivery processes.
Develop operational dashboards, reports, Microsoft 365 and Power Platform workflows, and other workflow solutions.
Participate in planning, testing, deployment, and support of technology enhancements and operational improvements.
Create and maintain technical documentation, knowledge bases, runbooks, and operational resources for knowledge sharing, self-service, AI-enabled services, version-controlled change workflows, and long-term supportability.
Partner with technical and business stakeholders to solve problems and deliver outcomes.
Contribute to service continuity, operational readiness, security initiatives, and continuous improvement.

Benefits

Health insurance
Dental insurance
Vision insurance
Tuition reduction for the employee and qualified family members at ASU, UA, and NAU
Life insurance
Disability programs
Sick leave
Holidays
State and optional retirement plans
Access to ASU recreation and cultural activities