Systems Analyst II
About The Position
Systems Analyst II supports Nashville State Community College’s administrative enterprise systems, including Ellucian Banner, the upcoming transition to Oracle Fusion, and other assigned third-party applications. The role focuses on application configuration management, end-user technical support, analytics, ad-hoc reporting, and projects that enhance mission-critical systems. The position serves as the technical support lead for designated administrative areas, helping ensure efficient and effective system operation. The position performs its duties from the assigned campus or work location. Occasional weekend or after-hours work may be needed.
Requirements
- Bachelor’s degree from an accredited institution in Computer Science, Information Systems, Management Information Systems, Business Administration, Data Science, or a similar field.
- Two years of experience supporting an ERP or SIS in a higher education environment.
- Knowledge and experience with relational database concepts.
- Considerable knowledge of relational database concepts and associated query languages such as SQL and GraphQL.
- Knowledge and experience using SQL programming, preferably Oracle PL/SQL.
- Knowledge and experience transferring files securely between systems.
- Excellent communication skills.
- Ability to work independently and as part of a team on special projects.
- Ability to establish and maintain effective working relationships with co-workers, faculty, staff, and students.
- Ability to work occasional weekends or after hours as needed.
Nice To Haves
- Knowledge and experience with reporting tools such as Power BI, SQL Developer, eVisions Argos & Formfusion, and TOAD.
- Experience with Ellucian Degree Works, Automic Applications Manager, Banner Document Management, and REST APIs.
Responsibilities
- Manage application configurations, develop applications, and provide technical support for Ellucian Banner, Oracle Fusion, and assigned third-party systems.
- Analyze business processes and recommend improvements.
- Build reports, forms, analytic dashboards, and automation to streamline business processes and improve efficiency and data accessibility.
- Analyze user-reported problems and issues and provide resolutions or develop solutions as needed.
- Act as a liaison between functional users and vendors to resolve technical issues when internal solutions are unavailable.
- Develop and support testing of new systems, patches, and upgrades, ensuring system integrity.
- Provide timely project status reports to functional users and management.
- Participate in planning sessions for system upgrades and new features.
- Perform job duties from the assigned campus or work location.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
