Systems Analyst II

Premera Blue Cross•WA Other Telecommuter, WA

9d•$80,200 - $130,200•Remote

About The Position

The Systems Analyst II analyzes business functions, processes, and procedures and recommends solutions based on business objectives, requirements, and cost effectiveness. The role collaborates on system development and design, which may include database, report, and interface design; assists with test planning and testing; and helps triage issues and identify opportunities to improve solutions. The analyst addresses problems of moderate scope and complexity under general guidance while developing expertise in an assigned business domain. The role also analyzes workflows and supports automation solutions to reduce manual effort and rework. This telecommuter role represents the business within an Agile delivery team and serves as a liaison between business and IT for implementations, enhancements, and maintenance. It works with stakeholders and delivery partners to document requirements, analyze current and future processes, evaluate solutions, perform data analysis, support testing, and improve operational efficiency and solution quality.

Requirements

Bachelor's degree in Information Systems, Computer Science, Business, or a related field, or an equivalent combination of education and experience.
Two years of business systems analysis experience, including requirements gathering, business process analysis, and cross-functional collaboration to deliver technology solutions.
Customer-focused ability to understand and align solutions with business needs, operational impact, and customer value.
Ability to deliver results and demonstrate accountability in a self-organized team environment.
Ability to understand business strategies, processes, and objectives within an aligned domain.
Hands-on exposure to at least one relational or cloud database platform, such as SQL Server, Snowflake, Oracle, PostgreSQL, or MySQL.
Experience using reporting and visualization tools such as Power BI, Tableau, or similar platforms.
Basic understanding of APIs, system integrations, and data exchange between applications.
Ability to build partnerships with business and IT stakeholders and provide a high-quality stakeholder experience.
Ability to apply quality standards and incorporate functional and non-functional requirements into solution design.
Experience defining and documenting software requirements for low- to moderately complex products, systems, or business processes.
Fundamental understanding of analytical tools, relational databases, software applications, and data structures.
Ability to elicit, analyze, organize, document, and trace business and system requirements throughout the solution lifecycle.
Ability to analyze data, business processes, and system interactions to identify issues and recommend solutions.
Strong written and verbal communication skills, including explaining technical concepts to non-technical audiences.
Sound tactical decision-making using analysis, experience, judgment, and business context.
Basic problem-solving and root cause analysis skills.
Ability to facilitate small-group discussions and workshops to achieve defined outcomes.
Comfort working with changing priorities and evolving business needs.

Nice To Haves

Experience in a software development environment using Agile delivery practices, including Scrum and SAFe.
Knowledge of project delivery methodologies, including Agile and Waterfall.
Experience using SQL for data analysis, data validation, troubleshooting, or reporting.
Knowledge of healthcare or health insurance industry processes and systems.
Experience with product development and collaboration tools such as Azure DevOps, Visual Studio, Confluence, and Product Plan.
Interest in using AI, low-code, and workflow automation technologies to solve operational problems, improve processes, and reduce manual work.

Responsibilities

Represent the business within an Agile delivery team, build stakeholder relationships, develop domain expertise, and act as a liaison between business and IT.
Collaborate with business partners, IT partners, and delivery team members to identify, refine, and document requirements, user stories, use cases, specifications, and business rules.
Apply business process and cost-benefit analysis techniques to evaluate solutions and support decision-making.
Develop and maintain knowledge of Premera systems, applications, and business processes in the aligned domain.
Analyze and document current and future-state processes to identify pain points, risks, and technology-enabled efficiency opportunities.
Use system tools and data sources to analyze data, validate requirements, troubleshoot issues, support root cause analysis, and recommend solutions.
Support the development of low-code and automation solutions that reduce repetitive manual work and improve process consistency.
Perform and assist with data analysis to define requirements, resolve conflicts, conduct gap analyses, and support reporting and data mapping.
Support end users in preparing, documenting, and executing test scenarios; create test scripts and cases with guidance; and assist with User Acceptance Testing.
Provide input on backlog priorities, dependencies, and sprint planning.
Identify continuous improvement opportunities and collaborate with the delivery team to improve team effectiveness and solution quality.
Perform other duties as assigned.

Benefits

Medical, vision, and dental coverage with low employee premiums.
Voluntary benefits, including pet insurance.
Life and disability insurance.
Retirement programs, including a 401(k) employer match and a pension plan vested after three years of service.
Wellness incentives and mental well-being resources, including counseling, stress management, and mindfulness programs.
Generous paid time off.
Tuition assistance for undergraduate and graduate degrees.
Employee recognition program.
Commuter perks.
Free on-site parking.
Subsidized on-campus cafes.
On-site activities, including health and wellness events.
Fitness and well-being center with in-person and virtual workouts and nutritional counseling.