Systems Analyst II

Canon Virginia, Inc.•Newport News, VA

3d•Hybrid

About The Position

The Systems Analyst II designs, installs, administers, manages, and tunes software systems, hardware, and network connections to maintain the availability and security of supported business applications. The role investigates and deploys software and hardware solutions to meet business needs, analyzes and resolves moderately complex system problems, and ensures system architectures align with organizational goals. It recommends and performs system improvements, upgrades, repairs, and security changes; monitors performance, capacity, storage, and resource allocations; and plans for changing application usage, licensing, and network capacity. The analyst documents existing systems architecture and technology, recommends improvements or alternatives, coordinates hardware and software acquisitions and installations, and works with vendors, outsourcers, contractors, and service personnel. The role also builds, installs, monitors, maintains, and troubleshoots server configurations, hardware, software, peripherals, and storage; tests and debugs software releases; replaces defective or inadequate components; and supports and trains colleagues. This is a full-time, exempt hourly position with a hybrid schedule in Newport News, Virginia. Employees work in the office four days per week and may work from home one day per week, subject to business needs. Standard in-office days are Monday and Wednesday; divisional management determines the other two days. The stated pay range is $66,237–$86,108.

Requirements

Any combination of education and experience equivalent to a bachelor's degree in System Administration, Information Technology, or a related field, and 2–4 years of system administration experience.
Experience in applicable systems.
Strong customer service orientation.
Proven analytical, problem-solving, interpersonal, and oral communication skills.
Ability to present ideas and solutions in user-friendly language.
Highly self-motivated and directed.
Keen attention to detail.
Ability to work collaboratively.
Must be at least 18 years of age.

Nice To Haves

Systems Administration certification.

Responsibilities

Design, install, administer, manage, and tune software systems, hardware, and network connections to maintain availability and security of supported business applications.
Investigate and deploy software and hardware solutions to meet business needs.
Analyze and resolve moderately complex hardware and software system problems in a timely manner.
Ensure proposed and existing system architectures align with organizational goals and objectives.
Recommend, schedule, and perform system improvements, upgrades, and repairs; identify and resolve performance issues.
Monitor system capacity and recommend enhancements to meet changing system demands.
Recommend system changes and upgrades to support current and future business needs, and plan, acquire, and coordinate installation of hardware and software.
Work with vendors, outsourcers, contractors, and service personnel to obtain system products and services and support upgrades, implementations, and major hardware repairs.
Recommend system and security changes to prevent potential issues.
Create and recommend strategies for business-system procedures, maintenance, and use.
Analyze application usage and plan for growth, software licensing increases, and network capacity.
Document the company's existing systems architecture and technology portfolio and recommend improvements or alternatives.
Work with PC Technicians and Systems Analysts to support other business activities and train others as needed.
Build, install, monitor, maintain, and troubleshoot server configurations, hardware, software, peripherals, and storage in accordance with business requirements.
Perform software-release upgrades, test and debug for proper functionality, and evaluate applications for improvements.
Monitor storage and resource allocations to ensure appropriate levels are available.
Replace defective or inadequate hardware and software.