Systems Analyst II

NBT Bank • Norwich, NY

3d • $66,655 - $88,880

About The Position

The Systems Analyst II supports business systems by developing in-depth knowledge of the supported business units’ information needs, processes, workflows, data files, and system functions. The role supports end users with data analysis, troubleshooting, and identifying improvements; defines requirements and evaluates alternative solutions for system and workflow changes; and undertakes enhancement and production-support projects of moderate complexity. The analyst may lead implementation of moderate- to large-scale development and enhancement projects, develop and execute test plans, guide testing, collaborate with technical and business partners to resolve issues, and prepare project documentation.

The position also analyzes system issues and their business impact, consults with users to define requirements and workflow impacts, and undertakes or supervises development, configuration, and integration work in accordance with change-management standards. It manages projects and team tasks, evaluates software alternatives and feasibility, trains business trainers, and provides guidance to less experienced staff. Physical requirements include communicating effectively, remaining stationary for at least 75% of the time, and moving objects weighing up to 10 pounds.

Requirements

• Associate's degree and 2 years of systems experience, or an equivalent combination of education and experience.
• At least 1 year of experience at a proficiency level equal to Systems Analyst I.
• Knowledge of systems functions and processing flows, including mainframe, client-server, and/or web-hosted systems.
• Experience developing test plans, conducting testing, and performing validation.
• Problem-solving and analysis skills.
• Good verbal and written communication skills.
• Ability to exercise independent and creative thinking.
• Ability to plan, estimate, and manage one's own tasks and the tasks of others.
• Ability to act as team leader or project manager for projects of moderate size, scope, and complexity.
• Proficiency with Microsoft Office Suite.

Nice To Haves

• Bachelor’s degree.
• Understanding of banking processes, supporting applications, and/or processing flows, with knowledge specific to the assigned area.

Responsibilities

• Analyze system issues to determine business impact, corrective action, contingency actions, or more effective and efficient methods.
• Consult with users to identify and define business requirements, systems requirements, and workflow impacts for automation, modifications, upgrades, or regulatory requirements.
• Undertake or supervise development of programs, queries, extracts, system configurations, and integrations, ensuring adherence to change-management standards.
• Develop testing plans; perform testing and validation; and guide users in developing or conducting user acceptance testing.
• Manage projects of small to moderate size, scope, and complexity; assign and manage team tasks; and prepare requirements, project plans, and status updates.
• Participate as team leader or project manager in evaluating software solutions; prepare RFPs, feasibility analyses, and other phase-end documentation; and evaluate technical and operational feasibility of alternatives.
• Train business trainers in new functions or processes.
• Provide guidance to less experienced staff as required.
• Perform other duties as required.
• Support end users with data analysis, troubleshooting, and identification of improvements.
• Partner with technical and business areas to resolve system or process problems.
• Lead implementation of development and enhancement projects of moderate to large complexity and size.
• Prepare project documentation.

Benefits

• At least 22 days of paid time off annually for full-time employees, prorated in the year of hire.
• Six weeks of paid parental leave at 100% of salary.
• Medical coverage, including employer HSA contributions for High Deductible Health Plan participants.
• Dental and vision coverage.
• Flexible spending accounts for healthcare and dependent-care expenses.
• Employer-paid short- and long-term disability coverage, with an option to purchase additional long-term coverage.
• Employer-paid basic life insurance, with an option to purchase supplemental coverage.
• Voluntary hospital, accident, and critical illness coverage.
• 401(k) with employer matching, optional Roth 401(k), and a pension plan.
• Adoption assistance.
• Tuition reimbursement.
• Employee Assistance Program (EAP).
• Pet insurance.
• Banking service benefits and financial planning assistance.
• Wellness initiatives and flexible work arrangements.
• Development programs and tools.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree