Systems Analyst II

NBT Bancorp•Norwich, NY

About The Position

The Systems Analyst II supports business systems by analyzing data and resolving user issues, identifying process improvements, and helping define requirements and evaluate solutions for system or workflow changes. The role handles enhancement and production-support projects of moderate complexity and may lead implementation efforts for projects of moderate to large complexity. It develops and conducts testing, partners with technical and business teams to resolve system and process problems, and prepares project documentation. The analyst investigates system issues and determines business impacts, corrective actions, or contingency plans; consults with users to define business and system requirements; and undertakes or supervises program, query, extract, configuration, and integration development. The position also plans and performs testing, manages projects and team tasks, evaluates software solutions and their feasibility, trains business trainers, and provides guidance to less experienced staff. NBT describes a culture focused on employee wellbeing, community involvement, inclusion, career development, competitive compensation, benefits, and business stability. Benefits vary by employment status and include paid time off, parental leave, health coverage, retirement plans, and other programs. Applicants must be authorized to work for any employer in the U.S.; visa sponsorship is not available.

Requirements

Associate's degree and 2 years of systems experience, or an equivalent combination of education and experience.
At least 1 year of experience at a proficiency level equal to Systems Analyst I.
Knowledge of systems functions and processing flows, including mainframe, client-server, and/or web-hosted systems.
Experience developing test plans, testing, and validation.
Problem-solving and analysis skills.
Good verbal and written communication skills.
Ability to exercise independent and creative thinking.
Ability to plan, estimate, and manage one's own tasks and those of others.
Ability to act as team leader or project manager for projects of moderate size, scope, or complexity.
Proficiency with Microsoft Office Suite.

Nice To Haves

Bachelor’s degree.
Understanding of banking processes, supporting applications, and/or processing flows; knowledge specific to the assigned area is a plus.

Responsibilities

Analyze system issues to determine business impact, corrective actions, contingency actions, or more effective and efficient methods.
Consult with users to identify and define business requirements and develop system requirements and workflow impacts for automation, modifications, upgrades, or regulatory requirements.
Undertake or supervise development of programs, queries, or extracts; system configuration; and integration development, ensuring adherence to change management standards.
Develop test plans and perform testing and validation; guide users in developing or conducting user acceptance testing.
Manage projects of small to moderate size, scope, or complexity; assign and manage team tasks; and prepare requirements, project plans, status updates, and other project documentation.
Participate as team leader or project manager in evaluating new software solutions; prepare RFPs, feasibility analyses, and phase-end documentation; and evaluate technical and operational feasibility throughout project development.
Train business trainers in new functions or processes.
Provide guidance to less experienced staff as required.
Perform other duties as required.
Support end users in data analysis and troubleshooting, and identify process or system improvements.
Partner with technical and business areas to resolve system or process problems.

Benefits

At least 22 days of paid time off annually for full-time employees, prorated in the year of hire.
Six weeks of paid parental leave at 100% of salary.
Medical coverage, including employer HSA contributions for eligible High Deductible Health Plan participants.
Dental and vision coverage.
Flexible spending accounts for healthcare and dependent care expenses.
Employer-paid short- and long-term disability coverage, with an option to purchase additional long-term coverage.
Employer-paid basic life insurance, with an option to purchase supplemental coverage.
Voluntary hospital, accident, and critical illness coverage.
401(k) plan with employer matching, optional Roth 401(k), and a pension plan.
Adoption assistance.
Tuition reimbursement.
Employee Assistance Program (EAP).
Pet insurance.
Banking services benefits and financial planning assistance.
Paid sick and safe leave for part-time employees.
Wellness initiatives and flexible work arrangements.
Career development programs and tools.
Performance-based incentives.