Systems Analyst II

Guild Mortgage•,

23h•$67,000 - $100,000

About The Position

The Systems Analyst II provides system support, user administration, and configuration for Production Operations and Sales systems, including Loan Origination Software and vendor applications. Working under general supervision with increased autonomy, the role contributes to process improvement and system enhancement initiatives. The position supports system users, investigates and resolves issues, and partners with Business Analysts and Product Owners on requirements and defects. It may also guide less experienced staff but has no formal responsibility for overseeing others. The role is primarily sedentary and performed in an office environment with moderate noise and no substantial exposure to adverse environmental conditions. Travel is 5% or less. Work is primarily during the business week, Monday through Friday; occasional night or weekend work may be necessary. Compensation is an exempt position with a targeted annual salary range of $67,000 to $100,000.

Requirements

Bachelor's degree in computer, business, or a related field, or equivalent as described; the posting lists a directly related bachelor's degree or equivalent as preferred and also lists a bachelor's degree in computer, business, or a related field.
At least three years of experience in the mortgage industry, preferably with origination.
Ability to organize and manage multiple priorities simultaneously, including in a fast-paced, deadline-driven environment.
Ability to work independently and within a team, including with geographically dispersed teams.
Accurate data-entry skills.
Strong interpersonal, customer-service, verbal, and written communication skills.
Knowledge of software testing procedures, user scenarios, and bug reporting and validation.
Good understanding of technical equipment and software packages.
Understanding of how systems and processes support internal and external customers.
Ability to learn and adapt to new technologies and techniques.
Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications.
Ability to learn new tasks, remember processes, maintain focus, complete tasks independently, and make timely workflow decisions.
Ability to operate standard office equipment and keyboards.
Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation.
Commitment to company values: customer service, integrity, respect, collaboration, learning, and excellence.
Ethical conduct and a detail-oriented, organized approach.

Nice To Haves

Knowledge of Microsoft Office 365 tools and SharePoint administration.
Advanced Microsoft Excel functionality, such as VLOOKUP, Pivot Tables, and arrays.
Experience with usability and/or training in human-computer interactions and workflow best practices.

Responsibilities

Develop policies and procedures for configuration settings in Production Operations and Sales systems, and reporting on Loan Origination Systems.
Respond to Operations/Sales Escalations desk tickets and escalate issues as needed.
Resolve issues escalated by junior teammates.
Partner with Business Analysts and Product Owners to define system requirements.
Troubleshoot and resolve user interface issues.
Escalate system outages and bugs to Operations/Sales training and communication teams so the field is notified promptly.
Implement user acceptance testing strategies.
Perform post-production validation as needed.
Support process improvements using automation and Lean concepts.
Provide feedback to Training teams on potential training opportunities and assist in developing training materials.
Test reported defects to validate and confirm system issues, and provide feedback to Business Analysts for accurate defect documentation and resolution.
Perform other duties as assigned.