Utility Systems Support Analyst I, II, Senior

UEE UNS Electric•Kingman, AZ

15h

About The Position

Provides technical support, business process analysis, software administration, testing coordination, training, and continuous improvement support for utility business systems used throughout UES Electric. Supports and maintains enterprise applications including Esri ArcGIS Pro, Spatial Business Systems (SBS) Automated Utility Design (AUD), IBM Maximo Asset & Work Management, field mobility applications, and related technologies. Identifies business requirements, develops functional solutions, coordinates system enhancements, and supports technology implementations for Engineering, Line Operations, Joint Use, Construction, Asset Management, System Operations, and other departments. Maintains a broad understanding of utility business processes and serves as a liaison among business users, Information Technology, Operational Excellence, and software vendors. Acts as an initial point of contact for application support, diagnosing and resolving issues or escalating them as appropriate. Monitors application performance, process effectiveness, and data quality and takes corrective action. The position is offered at Analyst I, II, and III levels. Analyst I handles small and mid-level matters with oversight and guidance. Analyst II serves as a subject matter expert, leads moderate-to-complex requirements and testing efforts, coordinates small-to-medium projects, and mentors less experienced analysts and users. Analyst III serves as the senior subject matter expert, leads complex projects and cross-functional process optimization, provides strategic recommendations, and coordinates priorities across business units.

Requirements

Demonstrated understanding of utility operations, engineering, work management, asset management, or related business functions.
Strong verbal and written communication skills.
Strong analytical, organizational, problem-solving, and customer-service skills.
Demonstrated experience gathering requirements and supporting business applications.
Strong working knowledge of Microsoft Office applications.
Ability to manage multiple priorities and deliver assignments within established schedules.
Valid Arizona driver license.
For Analyst II: minimum three years of experience supporting utility business systems or related technologies.
For Analyst II: strong facilitation, relationship-management, project-coordination, and process-improvement skills; ability to develop management-level reporting and presentations.
For Analyst III: minimum five years of experience supporting utility business systems and enterprise applications.
For Analyst III: demonstrated ability to lead complex projects and cross-functional initiatives and recommend innovative solutions for complex business requirements.
For Analyst III: strong leadership and mentoring capabilities.

Nice To Haves

Experience working in the utility industry.
Demonstrated expertise in ArcGIS Pro, SBS AUD, Maximo, or related utility applications.
Advanced expertise with ArcGIS Pro, Maximo, SBS AUD, field technologies, or related utility applications.
Bachelor degree in Business, Information Systems, Geographic Information Systems, or a related field.

Responsibilities

Build and maintain stakeholder relationships to ensure technology solutions support business requirements and operational objectives.
Serve as the primary point of contact for application support requests and issue resolution.
Support Esri ArcGIS Pro, SBS AUD, IBM Maximo, field mobility applications, and associated utility technologies.
Gather and document requirements for reports, enhancements, workflow improvements, and operational efficiencies.
Participate in business process reviews and continuous improvement initiatives.
Coordinate with IT personnel and software vendors to troubleshoot and resolve application issues.
Test application updates, enhancements, configuration changes, and software releases.
Coordinate user acceptance testing and implementation validation.
Develop and maintain training materials, process documentation, and user guides.
Provide individual and group training to support user adoption and operational effectiveness.
Support change management and communications related to application and process changes.
Maintain working relationships with Engineering, Operations, Joint Use, IT personnel, and software vendors.
At Analyst II level, lead requirements gathering for moderate-to-complex enhancements and process improvements; facilitate business process discussions and future-state design; lead system, integration, and user acceptance testing; develop operational and management reporting; coordinate small-to-medium projects; and mentor less experienced analysts and users.
At Analyst III level, lead requirements analysis and solution evaluation for complex projects and strategic initiatives; lead cross-functional process optimization; provide strategic recommendations; act as business lead on major projects; coordinate multiple projects and competing priorities; and coach analysts and business stakeholders.