Systems Support Analyst II
About The Position
The Systems Support Analyst II leads and supports Centris Federal Credit Union’s goal of being a trusted lifelong financial partner. The role researches and learns systems and processes across the credit union, providing functional expertise, troubleshooting, and end-user support to help departments make informed decisions, work efficiently, and complete transactions effectively. It combines financial institution business-process expertise with technology solutions to improve processes, automation, and efficiency, supporting exceptional service to internal and external members. The analyst maintains critical systems, with particular responsibility for lending-system functionality, troubleshooting, maintenance, and regulatory compliance. The position manages system releases and server and database patches, collaborates with business owners to review, test, and implement releases and enhancements, and helps maintain application availability. It also provides backup support to Technology Services, develops application roadmaps and lifecycle management for critical enterprise systems, and contributes to governance, change management, risk management, vendor relationships, and measurable automation-driven efficiencies. The role serves as a technology advisor to business leaders on capabilities, risks, and transformation opportunities.
Responsibilities
- Oversee, manage, and maintain knowledge of lending-system functionality to maximize the member service experience.
- Troubleshoot and resolve lending-system issues.
- Maintain lending systems to support regulatory compliance.
- Review and document system releases.
- Present release summaries to the testing project team and respond to release-related questions.
- Perform server and database patches.
- Oversee and maintain assigned applications, monitor and troubleshoot issues, and maintain system availability.
- Partner with internal business-unit owners to review, test, and implement system releases and enhancements.
- Provide assistance and backup support to Technology Services, including helpdesk coverage and on-call hardware and software maintenance.
- Build application roadmaps and manage the lifecycle of critical enterprise systems.
- Help drive governance, change management, risk management, and vendor relationship strategies.
- Identify automation opportunities and deliver measurable cost savings and efficiencies.
- Advise business leaders on technology capabilities, risk, and transformation opportunities.
- Provide end-user support and collaborate with departments to improve business processes, automation, workflow, and service.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
