Systems Support Analyst

University of Arkansas System • Little Rock, AR

1d • Onsite

About The Position

The Systems Support Analyst provides technical support, troubleshoots computer systems, resolves software and hardware issues, and helps ensure business applications and IT systems operate efficiently. The role supports end users, monitors system performance, and works with IT teams to maintain reliable and secure technology services.

The position administers computer and telephony applications, maintains database information, investigates and resolves system or usage issues, documents supported applications and prepares user education materials. It also involves regular system testing, asset and inventory management across multiple departments, workflow analysis and improvement, and project management, including leading special projects and managing assigned technical projects. Additional duties may be assigned.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field, or four years of experience in lieu of the degree.
• One year of experience supporting and maintaining computer systems.
• Excellent written and verbal communication skills.

Nice To Haves

• Experience with Microsoft .NET, MS SQL, or Oracle.
• Familiarity with Mitel or a similar ACD phone system.
• Experience with Epic.
• Familiarity with workforce management software.
• Basic application and hardware computer troubleshooting skills.
• Experience compiling data.

Responsibilities

• Administer various computer and telephony applications and maintain database information.
• Perform analysis, troubleshooting, data collection, and root cause analysis; identify or implement potential solutions for system or usage issues.
• Document supported applications effectively, including creating user education documentation.
• Troubleshoot and resolve basic computer and telephone issues for users.
• Test systems regularly, identify problems, and work to correct them through established workflow processes.
• Manage assets and inventory for multiple departments.
• Research, analyze, facilitate, and implement business and system workflows to improve processes and coordinate business practices.
• Identify best practices and implement opportunities for standardization and improvement.
• Manage projects, lead special projects, and manage assigned technical projects.
• Perform additional duties as assigned or requested.

Benefits

• Medical, dental, and vision plans for qualifying staff and family.
• Holiday, vacation, and sick leave.
• Education discount for staff and dependents (undergraduate only).
• Retirement contribution matched by UAMS up to 10%.
• Basic life insurance up to $50,000.
• Career training and educational opportunities.
• Merchant discounts.
• Concierge prescription delivery on the main campus when using the UAMS pharmacy.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level