User Systems Support Analyst

American Exchange Group•New York, NY

5d•$70,000 - $90,000•Onsite

About The Position

Aerosoles Footwear is seeking a detail-oriented, process-driven User Systems Support Analyst for its New York operations team. The role serves as an operational link between supply chain, production, sales channels—including direct-to-consumer, wholesale, and dropship—and the Infor M3 ERP system. The analyst troubleshoots operational bottlenecks, audits master data, and supports adherence to cross-functional standard operating procedures. The position calls for knowledge of footwear or apparel supply chains, inventory accounting, dropship and EDI integrations, and functional ERP systems experience. The analyst oversees critical Infor M3 master data, helps prevent purchase order failures and calculation errors, and collaborates with production and finance on inventory valuation, landed costs, and UPC mapping. The role also resolves process and system questions, documents and trains teams on workflows, supports operational readiness for new sales-channel launches, and investigates inventory discrepancies. Working with business users, IT, functional teams, and stakeholders, the analyst identifies recurring issues and opportunities to improve system reliability and user experience. This position is fully onsite Monday through Friday in the company's New York City offices. The anticipated base salary is $70,000–$90,000 annually. Compensation depends on factors including experience, skills, education, internal equity, location, market data, and business needs. Management may modify the position's duties as necessary.

Requirements

3 to 5 years of experience in supply chain operations, ERP data management, or inventory control.
Bachelor’s degree in Supply Chain Management, Business Administration, Operations Research, or a related field.
Advanced proficiency in Excel, including VLOOKUPs, data cleaning, and pivot tables.
Ability to translate complex business rules and intercompany logistics into clear, repeatable processes for non-technical teams.
Strong interpersonal and training skills, with the patience and firmness to enforce compliance across departments.

Nice To Haves

Experience in footwear, apparel, or consumer goods.
Hands-on experience with an ERP system such as Infor M3, A2000, or SAP, including item master setup, purchasing, inventory management, and order management modules.
Familiarity with EDI or dropship/marketplace integrations.

Responsibilities

Oversee and audit Infor M3 master data, including Fineline/subclass configurations, HTS codes, NRF code uploads, and vendor duty and freight parameter tables.
Ensure new products and vendors are set up correctly before transactions to help prevent purchase order failures and calculation errors.
Collaborate with production and finance teams to support accurate inventory valuation, landed cost calculations, and UPC mapping for major accounts.
Serve as the primary operational escalation point for process-versus-system ambiguities across D2C, wholesale, and dropship channels.
Develop, document, and train internal teams on operational workflows, including processes for dropship flags, intercompany transactions, and warehouse routing.
Partner with production and sales teams to ensure operational readiness before new channel launches.
Investigate and remediate inventory discrepancies, including 846 inventory error reports and incorrect dropship style flags.
Determine whether supply chain issues result from system glitches or procedural user errors, and address root causes.
Serve as a first line of defense for operational questions to reduce ad hoc escalations to senior leadership.
Develop a strong understanding of business processes and how they are executed in Infor M3.
Work with business users to understand operational requirements and resolve process-related issues.
Identify gaps in user knowledge, system configuration, or procedures that contribute to recurring problems.
Collaborate with IT, functional teams, and business stakeholders to improve system reliability and user experience.