Systems Support Analyst II

Centris FCU•Omaha, NE

About The Position

The Systems Support Analyst II leads efforts that support Centris Federal Credit Union’s mission to be a trusted lifelong financial partner. The role researches and learns credit union systems and processes, providing functional expertise and troubleshooting to support informed decisions, efficient workflows, and effective transactions. It provides end-user support and collaborates across departments, combining financial institution business-process expertise with technology solutions to improve processes, automation, and efficiency and to support exceptional service for internal and external members. The position maintains critical systems, including lending systems, so internal members can use them effectively. It serves as a trusted advisor to business leaders on technology capabilities, risk, and transformation opportunities, and oversees assigned applications and their availability. The role also supports system releases, server and database maintenance, application roadmaps and lifecycle management, governance, change and risk management, vendor relationships, and automation initiatives. It may provide Technology Services backup, including helpdesk coverage and on-call hardware and software maintenance.

Responsibilities

Research and learn credit union systems and processes; provide functional expertise and troubleshooting to support well-informed decisions, efficient workflows, and effective transactions.
Provide end-user support and collaborate with departments to improve business processes, automation, and efficiency through technology solutions.
Maintain critical systems so internal members can use them effectively to serve credit union members.
Advise business leaders on technology capabilities, risk, and transformation opportunities.
Oversee, manage, and maintain knowledge of lending system functionality to support the member service experience.
Troubleshoot and resolve lending system issues, and conduct lending system maintenance to maintain regulatory compliance.
Review and document system releases; present release summaries to the testing project team and respond to release questions.
Perform server and database patches.
Oversee, manage, and maintain knowledge of assigned applications; monitor and troubleshoot system issues and maintain system availability.
Partner with internal business unit owners to review, test, and implement system releases and enhancements.
Provide assistance and backup support to Technology Services, including helpdesk coverage and on-call hardware and software maintenance.
Build application roadmaps and manage the lifecycle of critical enterprise systems.
Help drive governance, change management, risk management, and vendor relationship strategies.
Identify automation opportunities and deliver measurable cost savings and efficiencies.