Utility Systems Support Analyst I, II, Senior

UnisourceEnergyServicesInc•Kingman, AZ

About The Position

Provides technical support, business process analysis, software administration, testing coordination, training, and continuous improvement support for utility business systems used throughout UES Electric. Supports and maintains enterprise applications including Esri ArcGIS Pro, Spatial Business Systems (SBS) Automated Utility Design (AUD), IBM Maximo Asset & Work Management, field mobility applications, and related technologies. Identifies business requirements, develops functional solutions, coordinates system enhancements, and supports technology implementations for Engineering, Line Operations, Joint Use, Construction, Asset Management, and System Operations. Serves as a liaison between business users, Information Technology, Operational Excellence, and software vendors; provides initial application support, diagnoses and resolves issues, and escalates matters as appropriate. Monitors application performance, process effectiveness, and data quality, taking corrective action when needed. The role is offered at Analyst I, II, and III levels. Analyst I performs the responsibilities at a basic proficiency level and handles small- and mid-level matters with oversight and guidance. Analyst II performs the Analyst I responsibilities at a mid-level proficiency, serves as a subject matter expert, leads requirements gathering and testing for moderate-to-complex work, coordinates small-to-medium projects, and mentors less experienced analysts and users. Analyst III performs the Analyst II responsibilities at a high proficiency level and leads complex requirements analysis, cross-functional process optimization, strategic recommendations, major projects, and multiple competing priorities. The senior level also coaches analysts and business stakeholders.

Requirements

Demonstrated understanding of utility operations, engineering, work management, asset management, or related business functions.
Strong verbal and written communication skills.
Strong analytical, organizational, problem-solving, and customer-service skills.
Demonstrated experience gathering requirements and supporting business applications.
Strong working knowledge of Microsoft Office applications.
Ability to manage multiple priorities and deliver assignments within established schedules.
Valid Arizona driver license.
Analyst II: Minimum three years of experience supporting utility business systems or related technologies.
Analyst II: Strong facilitation, relationship-management, project-coordination, and process-improvement skills.
Analyst II: Ability to develop management-level reporting and presentations.
Analyst III: Minimum five years of experience supporting utility business systems and enterprise applications.
Analyst III: Demonstrated ability to lead complex projects and cross-functional initiatives and recommend innovative solutions for complex business requirements.
Analyst III: Strong leadership and mentoring capabilities.

Nice To Haves

Experience working in the utility industry.
Demonstrated expertise in ArcGIS Pro, SBS AUD, Maximo, or related utility applications.
Advanced expertise with ArcGIS Pro, Maximo, SBS AUD, field technologies, or related utility applications.
Bachelor degree in Business, Information Systems, or Geographic Information Systems.

Responsibilities

Build and maintain stakeholder relationships to ensure technology solutions support business requirements and operational objectives.
Serve as the primary point of contact for application support requests and issue resolution.
Support Esri ArcGIS Pro, SBS AUD, IBM Maximo, field mobility applications, and associated utility technologies.
Gather and document requirements for reports, enhancements, workflow improvements, and operational efficiencies.
Participate in business process reviews and continuous improvement initiatives.
Coordinate with Information Technology personnel and software vendors to troubleshoot and resolve application issues.
Test application updates, enhancements, configuration changes, and software releases.
Coordinate user acceptance testing and implementation validation activities.
Develop and maintain training materials, process documentation, and user guides.
Provide individual and group training to support user adoption and operational effectiveness.
Support change management and communication efforts related to application and process changes.
Maintain working relationships with Engineering, Operations, Joint Use, IT personnel, and software vendors.
At Analyst II level, lead requirements gathering for moderate-to-complex enhancements, facilitate process discussions and future-state design, lead testing, identify opportunities for automation and standardization, develop reporting and analysis, coordinate small-to-medium projects, and mentor less experienced analysts and users.
At Analyst III level, lead requirements analysis and solution evaluation for complex projects, lead cross-functional process optimization, provide strategic recommendations, serve as senior subject matter expert and business lead on major projects, coordinate multiple projects and priorities, and coach analysts and business stakeholders.