Surgery Scheduler Jobs

About The Position

Requirements

• High school diploma or equivalent.
• 2–3 years of experience in a dental or medical front office role with direct patient and customer service responsibilities.
• Exceptional communication and listening skills to build trust with patients, colleagues, surgeons, and referral offices.
• Strong customer service skills and the ability to remain patient-focused in a high-volume environment with complex needs.
• Attention to detail and accuracy in scheduling and honoring surgeon preferences.
• Ability to multitask across multiple providers, schedules, and patient requests in a fast-paced environment.
• Proficiency in scheduling software and Microsoft Office, with the ability to learn and adapt to new systems quickly.

Nice To Haves

• Previous medical or dental scheduling experience.
• Experience in appointment scheduling, patient communications, or contact center support.
• A proven ability to meet performance goals.
• A demonstrated record of growth, improvement, or innovation in prior roles, showing commitment to continuous improvement.

Responsibilities

• Deliver professional, empathetic, and efficient customer service in patient and referral interactions.
• Maximize surgeon schedules by filling openings, resolving conflicts, and supporting high appointment conversion rates.
• Manage complex scheduling across multiple providers, accounting for individual surgeon preferences and workflows.
• Explain treatment, appointment, and referral processes to patients and help reduce barriers to care.
• Enter and maintain accurate patient data in the scheduling system while supporting information integrity and compliance.
• Monitor surgeon schedules, identify gaps or underused time, and provide constructive feedback to leaders to improve efficiency and patient access.
• Share updates and collaborate with colleagues to coordinate patient scheduling and support practices.
• Adapt to shifting priorities, surgeon preferences, and evolving practice needs.
• Perform administrative tasks as assigned in support of the practice and centralized scheduling team.
• Review medical records and verify patient insurance coverage.
• Build and maintain relationships with referring practices.

Benefits

• Competitive pay
• Retirement plan
• Paid time off (PTO)
• Paid holidays
• Medical insurance
• Dental insurance
• Vision insurance
• Disability insurance
• Life insurance