Surgery Scheduler (General Surgery)

External Brand•Round Rock, TX

About The Position

The Surgery Scheduler coordinates and maintains physician surgery schedules at local surgery centers and hospitals. The role schedules patient surgeries and related pre-op and post-op appointments, obtains insurance benefits and authorizations, and helps patients understand pre-surgical instructions, consent forms, estimates, and authorization information. It also coordinates surgical devices and implants, surgical assistant coverage when applicable, and communication among patients, physicians, clinical teams, facilities, and other parties. The position carries out duties while maintaining compliance and confidentiality and promoting the organization’s mission and philosophy. The schedule is Monday–Friday, 8 a.m.–5 p.m., with two half-days during the week. Holiday shifts are worked as required by company policy.

Requirements

High school diploma or GED.
Experience working in a medical office setting.
Knowledge of ICD and CPT coding methodology.
Ability to engage others, listen, and adapt responses to meet others’ needs.
Ability to align actions with those of team members committed to common goals.
Excellent computer and keyboarding skills, including familiarity with Windows.
Excellent verbal and written communication skills.
Ability to manage competing priorities.
Ability to perform job duties professionally at all times.
Ability to understand, recall, and apply oral or written instructions and other information.
Ability to organize thoughts and ideas into understandable terminology.
Ability to apply common sense in performing the job.

Nice To Haves

Three or more years of experience working in a surgical setting, including surgery scheduling.

Responsibilities

Coordinate with physicians and clinical teams to schedule surgeries at local surgery centers and hospitals, as well as pre-op and post-op appointments.
Coordinate necessary surgical devices and implants with vendor representatives.
Coordinate surgical assistant coverage when applicable.
Meet or communicate with patients before surgery to review pre-surgical instructions, consents, surgical estimates, insurance authorization information, and questions.
Complete surgery checklists using appropriate information and knowledge of each physician’s schedule and surgery guidelines.
Create pre-op orders and fax them to the facility along with the history and physical, patient insurance, and demographic information.
Facilitate and communicate surgery cancellations, time changes, date changes, and order changes to all involved parties.
Update EPIC and Outlook calendars when physician schedule changes or additions are made.
Code surgery orders before sending them to the facility.
Obtain insurance benefits and authorization requirements for procedures, and arrange peer-to-peer reviews when authorizations are denied.
Request surgery cost estimates from the financial counselor, anesthesia, and facility.
Initiate the charity process with a hospital or surgery center for uninsured patients when applicable.
Review patient history and medications for accuracy in EPIC and verify medical or specialist clearance before surgery.
Make timely outgoing calls to patients who need to schedule procedures and check voicemails frequently to return patient calls.
Assist other surgery schedulers as needed.
Follow company policies, including OSHA, HIPAA, compliance, and Code of Conduct requirements.
Maintain regular and dependable attendance and follow company core competencies.
Work holiday shifts as required by company policy.
Assist front desk and business office staff as needed.
Perform other duties as assigned.