Surgery Scheduler

Emergeortho, P.A•Wilmington, NC

18d

About The Position

The Surgery Scheduler schedules and posts patient surgeries and coordinates pre-operative and post-operative appointments efficiently and promptly. The role collects accurate patient information to schedule surgery according to the patient’s needs and verifies insurance and eligibility before the scheduled surgery date. The scheduler communicates with patients about their care plans and services, obtains procedure documentation and prior authorizations, and works with primary care physicians, specialists, and the physician care team. The position also provides surgery instructions based on clinical protocols, documents patient communications and care plans, follows practice policies and HIPAA requirements, attends regular meetings, and performs other assigned duties, which may include schedule changes and travel to office locations.

Requirements

High school diploma or equivalent.
Minimum of two years of patient service experience in a healthcare setting.
Basic knowledge of medical terminology and anatomy.
Knowledge of laboratory and diagnostic tests and associated paperwork.
Working knowledge of managed care basics and experience working with managed care and Medicare populations.
Comfort using email, internet applications, and other computer programs, including Microsoft Office.
Knowledge of practice-management and word-processing software.
Ability to act with integrity, professionalism, and confidentiality.
Excellent communication skills in person, in written correspondence, and over the phone.
Excellent documentation skills.

Nice To Haves

Clinical certification preferred.

Responsibilities

Schedule and post patient surgeries.
Coordinate pre-operative and post-operative appointments efficiently and in a timely manner.
Collect accurate patient information to facilitate surgery scheduling based on the priority of the patient’s need.
Verify patient insurance and eligibility before the scheduled surgery date.
Communicate promptly with patients about their plan of care and scheduling of services.
Obtain accurate patient information for procedure documentation.
Work with the patient’s primary care physician or specialist to obtain medication recommendations in compliance with ASRA guidelines.
Present patients with detailed surgery instructions outlined in the clinical protocol.
Maintain professional communication with the physician care team regarding patient needs.
Ensure medical-record documentation accurately reflects patient communication and the plan of care.
Obtain prior authorization for services.
Follow applicable department and practice policies and procedures.
Maintain patient confidentiality and comply with HIPAA privacy and confidentiality guidelines.
Maintain detailed knowledge of practice-management and other computer software relevant to the job.
Attend regular meetings.
Perform other duties assigned by the Manager, including schedule changes and travel to office locations as assigned.