Surgery Scheduler

USPI • Denville, NJ

9d • $23 - $33

About The Position

Denville Surgery Center is seeking a Surgery Scheduler to schedule pediatric and adult patients for surgery and assist with insurance verification when needed. The role requires excellent telephone etiquette while managing calls that are important to providing quality and continuity of patient care. The scheduler works with surgeons’ offices and operating-room leadership to coordinate efficient, accurate schedules, communicate schedule changes and special requirements, and support related administrative functions. The position also includes cross-training in front-desk areas such as switchboard, insurance verification, and check-in.

Requirements

• High school graduate or equivalent.
• At least 1 year of experience in surgery scheduling and/or a medical office.
• Excellent communication skills.
• Excellent planning and organizational skills.
• Ability to work under pressure.
• Excellent telephone etiquette.
• Thorough knowledge of medical terminology.
• Ability to handle and prioritize multiple tasks.
• Ability to foresee problems.
• Alertness and adaptability to changing situations.
• Ability to keep all patient information confidential.

Responsibilities

• Schedule all surgical procedures.
• Obtain and enter all necessary information from the surgeon or scheduler requesting operating-room time.
• Stay aware of instruments and equipment limitations within the department.
• Communicate with the OR Director or Administrator about managing block time.
• Allow adequate time for each procedure according to physician requests and for room turnover.
• Attempt to schedule similar types of cases in the same room to increase efficiency and minimize room downtime between cases.
• Communicate special equipment, instrument, supply, and staffing requests to the OR Director.
• Proofread and edit surgery schedules before distributing them.
• Contact surgeons’ offices two days before the schedule to confirm surgical times and procedures.
• Refer conflicts and procedural questions to the OR Director.
• Keep department managers informed of changes affecting the current schedule.
• Assist with completing forms for add-on procedures.
• Prepare and distribute a “week at a glance” to assist with departmental staffing.
• Prepare the final version of the schedule for the following day.
• Assist other employees when time allows.
• Visit surgeons’ offices for marketing purposes when asked.
• Maintain punctuality and a responsible, dependable attendance pattern.
• Participate in and support BDP/QI programs and activities.
• Cross-train in front-desk areas, including switchboard, insurance verification, and check-in.
• Assist with insurance verification when needed.

Benefits

• Medical, dental, vision, disability, and life insurance, subject to employment status.
• Paid time off for vacation and sick leave; starting PTO accrual is 15 days per year.
• 401(k) retirement plan.
• Paid holidays.
• Health savings accounts and healthcare and dependent flexible spending accounts.
• Employee Assistance Program.
• Employee discount program.
• Voluntary benefits including pet insurance, legal insurance, accident and critical illness insurance, long-term care, elder and childcare, AD&D, and auto and home insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED