Surgery Scheduler

Proliance Surgeons•Renton, WA

6d•$21 - $36•Onsite

About The Position

The Surgery Scheduler supports excellent surgical and clinical care by ensuring patients are scheduled accurately, efficiently, compassionately, and in a timely manner. The role organizes and maintains an active, accurate, and operational surgery schedule, verifies insurance coverage and benefits, and obtains required prior authorizations. The Scheduler coordinates with patients, caregivers, physicians, clinical staff, other medical professionals, and surgical facility departments, while managing pre- and post-operative scheduling and related tasks. The schedule is Monday through Friday, 8:30 a.m. to 4:00 or 4:30 p.m., with weekly hours ranging from 36 to 40. This is an on-site position at the Renton, Washington clinic.

Requirements

High school diploma or equivalent.
Strong working knowledge of medical and surgical scheduling processes, patient preparation requirements, pre-operative and post-operative workflows, and clinical team coordination.
Familiarity with medical terminology, insurance requirements, and basic authorization, eligibility, and referral concepts.
Ability to manage and prioritize multiple scheduling tasks accurately and promptly, with attention to detail.
Excellent communication and interpersonal skills to provide clear instructions, support patients compassionately, and collaborate with physicians and staff.
Problem-solving skills, including identifying scheduling conflicts, troubleshooting issues, and escalating complex matters as needed.
Ability to handle sensitive patient information discreetly and comply with HIPAA and privacy regulations.
Strong organizational skills, including tracking details, managing follow-ups, and maintaining current records in scheduling and EMR systems.
Proficiency with office software and scheduling tools, including EMR and practice management systems.
Ability to work calmly and efficiently in a fast-paced environment and adapt to changes in provider schedules, patient needs, or clinical priorities.
Commitment to excellent patient service and care coordination throughout the surgical scheduling process.
Ability to collaborate with clinical, administrative, and billing teams.
Must meet the essential functions of the role's work environment and physical demands, with reasonable accommodations available.

Nice To Haves

Courses related to anatomy, biology, physiology, or medical terminology.
Bachelor of Arts or Bachelor of Science degree; experience may be considered in lieu of a formal degree.
One to two years of experience in a medical office.

Responsibilities

Guide patients and caregivers through required forms and information, update practice management and EMR systems, and ensure pre- and post-operative data is complete.
Facilitate and schedule outside referrals, tests, and consultations.
Schedule surgeries by phone or in person, verify eligibility, and coordinate with physicians and clinical staff to resolve scheduling problems.
Verify insurance coverage and benefits and obtain required prior authorizations.
Schedule surgeries according to surgeon and surgical team availability and the patient's medical condition.
Coordinate with other medical professionals and relevant surgical center or location departments when special surgical needs arise.
Schedule required diagnostic testing and related follow-up.
Serve as a patient contact for surgery scheduling and communicate about pre-certification, authorization, financial counseling, and the scheduling process.
Provide patients and relevant third parties with instructions about preparations before and after surgery.
Schedule post-surgical physician appointments and perform related tests and tasks.
Ensure cancelled surgeries and associated ancillary appointments are cancelled and communicated to stakeholders.
Research and resolve discrepancies in a timely manner.
Complete other duties and assist others as directed.
Follow policies introduced during onboarding, updated in real time, and outlined in the Associate Handbook.