Surgery Scheduler

USPI • East Honolulu, HI

16d • $20 - $29

About The Position

Endoscopy Institute of Hawaii is seeking a Surgery Scheduler to maintain the daily surgery schedule and manage all aspects of the scheduling process. The role involves strategizing and resolving scheduling issues while providing a high level of customer service to scheduling coordinators from physicians’ offices and operating room staff.

The position also assists with Front Desk Receptionist duties, including interacting with patients and families, physicians, vendors, and staff; answering incoming phone calls; admitting patients and processing paperwork; and updating patient demographics and information in the system. The successful candidate will demonstrate leadership, communication, and customer service skills, along with the ability to efficiently resolve difficult scheduling conflicts. The role works Monday through Friday during daytime hours.

Requirements

• Outstanding leadership skills.
• Strong communication skills.
• Strong customer service skills.
• Ability to efficiently diffuse difficult scheduling conflicts using strategy.
• Ability to demonstrate previous successful or positive customer service encounters or programs.

Responsibilities

• Maintain the daily surgery schedule and manage all aspects of the scheduling process.
• Strategize and resolve scheduling issues and conflicts.
• Provide customer service to scheduling coordinators from doctors’ offices and operating room staff.
• Assist with Front Desk Receptionist duties.
• Interface with patients and families, physicians, vendors, and staff.
• Answer incoming phone calls.
• Admit patients and process their paperwork.
• Update patient demographics and information in the system.

Benefits

• Medical, dental, vision, disability, and life insurance
• Paid time off (vacation and sick leave), with starting accrual of 15 days per year
• 401(k) retirement plan
• Paid holidays
• Health savings accounts
• Healthcare and dependent flexible spending accounts
• Employee Assistance Program
• Employee discount program
• Voluntary benefits including pet insurance, legal insurance, accident and critical illness insurance, long-term care, elder and childcare, AD&D, and auto and home insurance

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed