Strategic Scheduler
About The Position
U.S. Oral Surgery Management is seeking a Strategic Scheduler to support its oral surgery practices. Reporting to the Scheduling Optimization Supervisor, the role manages high-volume, multi-line calls, reviews medical records and insurance information, and schedules patients across multiple surgeons. The scheduler builds relationships with referring practices, verifies insurance coverage, and helps provide patients with a smooth scheduling experience. The position focuses on delivering attentive customer service, maximizing surgeon schedules, and maintaining accurate patient information. It also involves coordinating with colleagues, adapting to changing priorities and provider preferences, and completing administrative tasks for the practice and centralized scheduling team. The position is located in Round Rock, Texas, and is listed as FT1, with an hourly salary range of $19.00–$23.00.
Requirements
- High school diploma or equivalent.
- Two to three years of experience in a dental or medical front-office role with direct patient and customer-service responsibilities.
- Exceptional communication and listening skills.
- Strong customer-service ability, including remaining patient-focused during high call volumes and complex requests.
- Attention to detail and accuracy in scheduling and honoring surgeon preferences.
- Ability to multitask in a fast-paced environment across multiple providers, schedules, and patient requests.
- Proficiency with scheduling software and Microsoft Office, and ability to learn new systems quickly.
Nice To Haves
- Previous medical or dental scheduling experience.
- Experience in appointment scheduling, patient communications, or contact-center support.
- A demonstrated record of meeting performance goals.
- Evidence of growth, improvement, or innovation in previous roles and commitment to continuous improvement.
Responsibilities
- Provide professional, empathetic, and efficient customer service during patient and referral interactions.
- Maximize surgeon schedules by filling openings, resolving conflicts, and supporting high appointment conversion rates.
- Coordinate complex scheduling across multiple providers while honoring their preferences and workflows.
- Explain treatment, appointment, and referral processes to patients and help reduce barriers to care.
- Enter and maintain accurate patient data in the scheduling system.
- Monitor surgeon schedules, identify gaps or underused time, and provide feedback to leaders to improve efficiency and patient access.
- Share updates and collaborate with colleagues to coordinate patient scheduling and support practices.
- Adapt to changing priorities, surgeon preferences, and practice needs.
- Perform administrative tasks as assigned to support the practice and centralized scheduling team.
- Review medical records and verify patient insurance coverage.
Benefits
- Competitive pay
- Retirement plan
- Paid time off
- Paid holidays
- Medical insurance
- Dental insurance
- Vision insurance
- Disability insurance
- Life insurance
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
High school or GED
