Strategic Scheduler
About The Position
U.S. Oral Surgery Management is seeking a Strategic Scheduler to support its oral surgery practices and centralized scheduling team. The role reports to the Scheduling Optimization Supervisor and manages high-volume, multi-line calls, reviews medical records and insurance information, and schedules patients across multiple surgeons. The Strategic Scheduler builds relationships with referring practices, verifies insurance coverage, and helps patients navigate treatment, appointment, and referral processes. The position focuses on delivering a high-quality patient and referral experience while maximizing surgeon schedules, maintaining accurate patient data, and identifying opportunities to improve scheduling efficiency and patient access. The scheduler collaborates with colleagues, adapts to changing priorities and surgeon preferences, and performs administrative tasks as assigned. The position is located in Irving, Texas, and is listed as FT1 with an hourly salary range of $19.00–$23.00.
Requirements
- High school diploma or equivalent.
- 2–3 years of experience in a dental or medical front office role with direct patient and customer service responsibilities.
- Exceptional communication and listening skills for building trust with patients, colleagues, surgeons, and referral offices.
- Strong customer service skills and the ability to remain patient-focused while handling high call volumes and complex needs.
- Attention to detail and accuracy in scheduling and honoring surgeon preferences.
- Ability to multitask in a fast-paced environment while balancing multiple providers, schedules, and patient requests.
- Proficiency in scheduling software and Microsoft Office, with the ability to learn and adapt to new systems.
- Demonstrated record of growth, improvement, or innovation in prior roles and commitment to continuous improvement.
Nice To Haves
- Previous medical or dental scheduling experience.
- Experience in appointment scheduling, patient communications, or contact center support.
- Proven ability to meet performance goals.
Responsibilities
- Deliver professional, empathetic, and efficient customer service during patient and referral interactions.
- Maximize surgeon schedules by filling openings, resolving conflicts, and supporting high appointment conversion rates.
- Coordinate complex scheduling across multiple providers while accommodating individual surgeon preferences and workflows.
- Explain treatment, appointment, and referral processes clearly to improve the patient experience and reduce barriers to care.
- Enter and maintain accurate patient data in the scheduling system, supporting data integrity, compliance, and reliability.
- Monitor surgeon schedules, identify gaps or underutilized time, and provide constructive feedback to leaders to improve efficiency and patient access.
- Share updates and collaborate with colleagues to coordinate patient scheduling and support practices.
- Adapt to shifting priorities, surgeon preferences, and evolving practice needs.
- Perform administrative tasks as assigned in support of the practice and centralized scheduling team.
- Review medical records and insurance information and verify patient insurance coverage.
Benefits
- Competitive pay
- Retirement plan
- Paid time off
- Paid holidays
- Medical insurance
- Dental insurance
- Vision insurance
- Disability insurance
- Life insurance
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
