Strategic Scheduler

U.S. Oral Surgery Management•Round Rock, TX

12d

About The Position

U.S. Oral Surgery Management is seeking a Strategic Scheduler to manage high-volume, multi-line calls, review medical records and insurance, and schedule patients with multiple surgeons. The role serves as a key connection between the practice, patients, and referring practices, with a focus on seamless scheduling, accurate information, and strong relationships. The Strategic Scheduler reports to the Scheduling Optimization Supervisor. The position supports surgeon schedule utilization by filling openings, resolving conflicts, and monitoring schedules for opportunities to improve efficiency and patient access. It also involves explaining treatment, appointment, and referral processes to patients; maintaining accurate patient data; coordinating with colleagues; adapting to changing priorities and provider preferences; and completing administrative tasks for the practice and centralized scheduling team. The company offers competitive pay, a retirement plan, paid time off, paid holidays, and medical, dental, vision, disability, and life insurance.

Requirements

High school diploma or equivalent.
Two to three years of experience in a dental or medical front-office role with direct patient and customer service responsibilities.
Exceptional communication and listening skills to build trust with patients, colleagues, surgeons, and referral offices.
Strong customer service skills and the ability to remain patient-focused while handling high call volumes and complex needs.
Attention to detail and accuracy in scheduling and honoring surgeon preferences.
Ability to multitask in a fast-paced environment across providers, schedules, and patient requests.
Proficiency in scheduling software and Microsoft Office, with the ability to learn and adapt to new systems quickly.
Demonstrated growth, improvement, or innovation in prior roles and commitment to continuous improvement.

Nice To Haves

Previous medical or dental scheduling experience.
Experience in appointment scheduling, patient communications, or contact center support.
A proven ability to meet performance goals.

Responsibilities

Deliver professional, empathetic, and efficient customer service during patient and referral interactions.
Maximize surgeon schedules by filling openings, resolving conflicts, and supporting high appointment conversion rates.
Coordinate complex scheduling across multiple providers while accommodating individual preferences and workflows.
Explain treatment, appointment, and referral processes to patients and help reduce barriers to care.
Enter and maintain accurate patient data in the scheduling system, ensuring information integrity and compliance.
Monitor surgeon schedules, identify gaps or underutilized time, and provide constructive feedback to leaders to improve efficiency and patient access.
Share updates and collaborate with colleagues to coordinate patient scheduling and support practices.
Adapt to changing priorities, surgeon preferences, and practice needs.
Perform administrative tasks as assigned in support of the practice and centralized scheduling team.
Review medical records and verify patient insurance coverage.
Build and nurture relationships with referring practices.