Scheduler

Reno•Carson City, NV

About The Position

The Scheduler (also referred to as Schedule Coordinator and Caregiver Trainer) supports the company’s daily operations by coordinating caregiver coverage so clients receive care consistent with their needs and care plans. The role organizes schedules, maintains records, addresses scheduling issues, and provides customer service to clients, families, caregivers, and internal staff. It also includes providing hands-on caregiver training and tracking required training.

Requirements

High school diploma or equivalent (GED) required.
Excellent organization and communication skills.
Quick-thinking and sound decision-making skills.
Team-oriented, adaptable, able to multitask and work independently, and skilled in client interactions.
Experience using telephones with multiple lines and handling several calls while maintaining professionalism and patience in a fast-paced environment.
Excellent problem-solving and creative-solution abilities.

Nice To Haves

Previous experience in home care or scheduling.
At least one year of experience in a staffing, scheduling, or logistics position.
Knowledge of general home care or healthcare staffing.

Responsibilities

Manage workload based on goals, initiative, and prioritization.
Select, schedule, and coordinate caregivers for new and existing clients using assessment and care plan information.
Maintain the appropriate gross profit margin for each case.
Manage caregiver schedules and respond to scheduling conflicts, emergencies, and caregiver call-outs; ensure the company schedule is complete three days before scheduled shifts.
Communicate caregiver changes and schedule updates promptly and positively to clients and families before the affected shift.
Record all scheduling changes in company software.
Accept on-call duty, averaging two weeks per month and as directed by the supervisor.
Regularly communicate hiring needs and provide input to internal staff.
Assist with keeping caregiver files current, including tracking license and insurance expirations in computer software; collect documents as directed and notify the supervisor when documents cannot be obtained.
Regularly audit timecards to ensure recorded hours match scheduled hours.
Identify and solve problems using initiative and sound judgment.
Coordinate shift back-fill when caregivers are tardy or absent.
Serve as a point of contact for client families regarding schedules.
Maintain positive rapport with clients and caregivers and promote effective interpersonal relationships.
Work with the supervisor to resolve complaints, incidents, and injuries.
Provide hands-on caregiver training in the training room and in the field as needed.
Assign caregiver training videos and track required training.