Scheduler

Mass General Brigham • Salem, MA

7d • $18 - $25 • Remote

About The Position

Under direction, the Scheduler receives incoming communications and online requests from patients and referring providers seeking care. The role performs patient registration and scheduling processes and ensures timely, efficient, high-quality service. This position does not require patient care. It is a remote role with a day shift and 40 scheduled weekly hours.

Requirements

• High school diploma or equivalent.
• 0–1 year of customer service work experience, specifically in a contact or call center environment.
• Excellent customer service skills.
• Basic computer skills, including effective use of Microsoft Outlook and Excel, data entry concepts, and search functionality.
• Strong communication, interpersonal, and teamwork skills.
• Ability to exercise judgment when handling sensitive, confidential information.
• Detail-oriented, with the ability to enter information accurately on paper and in electronic systems.
• Ability to handle a high volume of calls and work in a fast-paced environment.
• Ability to translate patient or referring-office requests into appropriate actions, such as scheduling or cancelling appointments, sending messages to providers, or updating insurance or demographic information, using available tools and protocols.
• In-depth knowledge of referral triage processes and insurance stipulations that may affect appointment scheduling.

Nice To Haves

• 0–1 year of experience in a medical office or health care setting, with Epic experience.

Responsibilities

• Coordinate registration and scheduling for new patient appointments.
• Enter patient demographic, medical, financial, and referral information into computer systems in compliance with department procedures to obtain a hospital registration number and schedule appointments.
• Answer and triage telephone calls and take accurate, detailed messages using professional and courteous customer service techniques.
• Provide patients with basic information and instructions about the practice and hospitals across the enterprise.
• Obtain the patient information required by providers before appointments and ensure medical records are available to health care providers.
• Accurately transcribe call, referral, and scheduling information in multiple systems.
• Provide customer service to internal and external customers of Mass General Brigham hospitals and ambulatory practices; support communication and provide service recovery when needed for patients and referring physicians.
• Maintain confidentiality and privacy in accordance with HIPAA guidelines.

Benefits

• Competitive base pay.
• Comprehensive benefits.
• Career advancement opportunities.
• Differentials, premiums, and bonuses as applicable.
• Recognition programs designed to celebrate contributions and support professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED