Strategic Scheduler

U.S. Oral Surgery Management•Irving, TX

13d•$19 - $23•Onsite

About The Position

U.S. Oral Surgery Management is seeking a Strategic Scheduler to support its oral surgery practices. The role manages high-volume, multi-line calls; reviews medical records and insurance; and schedules patients across multiple surgeons. The Strategic Scheduler builds relationships with referring practices and verifies patient insurance coverage, serving as a key connection between the practice and its patients. Reporting to the Scheduling Optimization Supervisor, this position delivers patient-focused service while maximizing surgeon schedules, coordinating appointment needs, maintaining accurate patient information, and supporting efficient access to care. The role also collaborates with colleagues and practice leaders, adapts to changing priorities, and performs administrative tasks as assigned. The position is located at USOSM HQ Main Company in Irving, Texas. The listed pay range is $19.00–$23.00 per hour. Benefits include competitive pay, a retirement plan, PTO, paid holidays, and medical, dental, vision, disability, and life insurance.

Requirements

High school diploma or equivalent.
2–3 years of experience in a dental or medical front office role with direct patient and customer service responsibilities.
Exceptional communication and listening skills.
Strong customer service skills and ability to remain patient-focused during high call volumes and complex interactions.
Attention to detail and accuracy in scheduling and honoring surgeon preferences.
Ability to multitask in a fast-paced environment across multiple providers, schedules, and patient requests.
Proficiency in scheduling software and Microsoft Office, with the ability to learn new systems quickly.
Demonstrated record of growth, improvement, or innovation in prior roles and commitment to continuous improvement.

Nice To Haves

Previous medical or dental scheduling experience.
Experience in appointment scheduling, patient communications, or contact center support.
Proven ability to meet performance goals.

Responsibilities

Deliver professional, empathetic, and efficient service during patient and referral interactions.
Maximize surgeon schedules by filling openings, resolving conflicts, and supporting high appointment conversion rates.
Coordinate complex scheduling across multiple providers, honoring individual preferences and workflows while maintaining accuracy.
Explain treatment, appointment, and referral processes clearly to patients and help reduce barriers to care.
Enter and maintain accurate patient data in the scheduling system, supporting information integrity and compliance.
Monitor surgeon schedules, identify gaps or underutilized time, and provide constructive feedback to leaders to improve efficiency and patient access.
Share updates and collaborate with colleagues to coordinate patient scheduling and support practices.
Adapt to changing priorities, surgeon preferences, and practice needs.
Perform administrative tasks as assigned in support of the practice and centralized scheduling team.
Review medical records and insurance and verify patient insurance coverage.
Build and maintain relationships with referring practices.