Strategic Scheduler

U.S. Oral Surgery Management•Round Rock, TX

13d•$19 - $23

About The Position

U.S. Oral Surgery Management is seeking a Strategic Scheduler to support its oral surgery practices. The role manages high-volume, multi-line calls, reviews medical records and insurance information, and schedules patients across multiple surgeons. It also builds relationships with referring practices and verifies patient insurance coverage. Reporting to the Scheduling Optimization Supervisor, the Strategic Scheduler provides patient-focused service, coordinates complex scheduling needs, maintains accurate patient information, and helps maximize surgeon schedules. The role also identifies schedule gaps and opportunities to improve efficiency and patient access, collaborates with colleagues, adapts to changing practice needs, and performs administrative tasks as assigned.

Requirements

High school diploma or equivalent.
2–3 years of experience in a dental or medical front office role with direct patient and customer service responsibilities.
Exceptional communication and listening skills to build trust with patients, colleagues, surgeons, and referral offices.
Strong customer service skills and the ability to remain patient-focused in a high-volume environment with complex needs.
Attention to detail and accuracy in scheduling and honoring surgeon preferences.
Ability to multitask across multiple providers, schedules, and patient requests in a fast-paced environment.
Proficiency in scheduling software and Microsoft Office, with the ability to learn and adapt to new systems quickly.

Nice To Haves

Previous medical or dental scheduling experience.
Experience in appointment scheduling, patient communications, or contact center support.
A proven ability to meet performance goals.
A demonstrated record of growth, improvement, or innovation in prior roles, showing commitment to continuous improvement.

Responsibilities

Deliver professional, empathetic, and efficient customer service in patient and referral interactions.
Maximize surgeon schedules by filling openings, resolving conflicts, and supporting high appointment conversion rates.
Manage complex scheduling across multiple providers, accounting for individual surgeon preferences and workflows.
Explain treatment, appointment, and referral processes to patients and help reduce barriers to care.
Enter and maintain accurate patient data in the scheduling system while supporting information integrity and compliance.
Monitor surgeon schedules, identify gaps or underused time, and provide constructive feedback to leaders to improve efficiency and patient access.
Share updates and collaborate with colleagues to coordinate patient scheduling and support practices.
Adapt to shifting priorities, surgeon preferences, and evolving practice needs.
Perform administrative tasks as assigned in support of the practice and centralized scheduling team.
Review medical records and verify patient insurance coverage.
Build and maintain relationships with referring practices.