Surgery Scheduler-Orthopedics

Palomar Health • Escondido, CA

1d • $24 - $34

About The Position

The Surgery Scheduler greets patients and visitors, responds to their needs, collects patient demographic and insurance information, schedules appointments, answers telephone calls, and distributes messages to appropriate personnel. The primary responsibility is coordinating surgical appointments for patients with a surgeon, the surgeon’s office staff, and several surgery facilities.

The role supports patient care, service excellence, and operational efficiency. Employees may be assigned to different units, departments, clinics, or locations according to staffing levels, patient volume, and organizational needs. The position also performs other assigned duties and follows Palomar Health Medical Group rules, policies, procedures, applicable laws, and standards while carrying out the organization’s mission, vision, and quality commitment.

Requirements

• High school diploma or equivalent.
• Ability to speak and read English at a level sufficient to perform the essential functions of the position.
• Knowledge of standard office equipment, such as a calculator, fax machine, and photocopier.
• Personal computer and software skills, including MS Windows, Excel, Access, Word, PowerPoint, internet, and email.
• Windows computer skills, including keyboarding and using a mouse or keys to select items, use drop-down menus and scroll bars, open folders, and copy information; required upon employment or within the first two weeks.

Nice To Haves

• Two to three years of experience.
• Medical Administrative Certification.

Responsibilities

• Greet patients and visitors respectfully and pleasantly, making eye contact immediately upon their entering the center.
• Check patients in, create visits in the computer system, verify and update patient demographic information, and collect appropriate co-payments, documenting them on the superbill.
• Schedule follow-up appointments as needed and reschedule patients when physician schedules change.
• Confirm eligibility for scheduled patients approximately one day before their appointments.
• Handle incoming telephone calls, assess their urgency or nature, and direct them to appropriate personnel.
• Coordinate surgical appointments for patients with a surgeon, office staff, and several surgery facilities.
• Complete accurate bank deposits daily and balance cash drawers at the end of the day.
• Keep the front office neat and orderly and restock forms and office supplies as needed.
• Perform other duties as assigned and follow organizational policies, procedures, laws, and standards.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED