Surgery Scheduler - Orthopedics (Santa Monica)

Cedars-Sinai•Los Angeles, CA

2d•$25 - $37

About The Position

The Surgery Scheduler supports physicians and clinical staff with administrative tasks that help ensure clinic workflow. The role manages the day-to-day physician practice, including clinical and surgery schedules, and coordinates the patient experience by scheduling surgeries and outpatient procedures, providing health education information, and completing related scheduling tasks for multiple medical specialties. The position coordinates preoperative and postoperative appointments, insurance verification and authorizations, health clearances, preoperative studies, clinical staff, operating room times, and equipment arrangements. It serves as a key contact and liaison among patients, physicians, and internal and external departments, supporting patients before, during, and after surgery. The scheduler also manages referrals, physician correspondence and calendars, patient charts and insurance information, billing-related documentation, and workers’ compensation authorization follow-up. Clinical or administrative support may be provided based on operational needs.

Requirements

High school diploma or GED.
At least six months of experience as a Surgery Scheduler, Patient Service Representative, or Medical Assistant in an outpatient or inpatient clinical, ambulatory service center, or hospital setting.

Responsibilities

Schedule patient care, including preoperative and postoperative appointments; verify insurance; obtain surgery authorizations and patient health clearances; and ensure preoperative studies are scheduled and completed.
Coordinate clinical staff and operating room times for procedures.
Review surgery or procedure risks and benefits with patients as directed by the physician and enroll patients in appropriate pre-surgery education classes.
Serve as a primary patient contact and liaison among patients, physicians, and internal and external departments; support patients before, during, and after surgery.
Arrange necessary special equipment requested by physicians for surgical procedures.
Respond to patient inquiries and complaints, provide service recovery when needed, and escalate issues to a supervisor when necessary.
Coordinate directly between the office and the patient’s designee.
Manage physician referral work queues by completing referrals.
Handle physician correspondence, forms, authorization requests, calendars, and transcription needs as required.
Prepare charts and review, perform, or update demographic and insurance information.
Work with the billing team to provide information for audits and ensure surgical reports and charges are sent to the billing department.
Collaborate with workers’ compensation adjusters and case managers on authorization requests and follow up to ensure authorizations and documentation are completed.
Provide clinical or administrative support based on operational needs.