Surgery Scheduler - Orthopedics (Santa Monica)

Cedars-Sinai Medical Center•Los Angeles, CA

About The Position

The Surgery Scheduler supports physicians and clinical staff with administrative tasks that help ensure clinic workflow. The role manages the day-to-day assigned physician practice, including physician practice clinical and surgery schedules, and coordinates the patient experience by scheduling surgeries and outpatient procedures, providing health education information, and handling related scheduling tasks for medical specialties of the Cedars-Sinai Medical Care Foundation. The scheduler serves as a primary patient contact and liaison among patients, physicians, and internal and external departments, and provides support before, during, and after surgery. Additional administrative and clinical support is provided according to operational needs.

Requirements

High school diploma or GED.
At least six months of experience as a Surgery Scheduler, Patient Service Representative, or Medical Assistant in an outpatient or inpatient clinical, ambulatory service center, or hospital setting.

Responsibilities

Schedule patient appointments, including pre-operative and post-operative appointments; verify insurance; obtain surgery authorizations and patient health clearances.
Ensure pre-operative studies are scheduled and completed and that clinical staff and operating room times are scheduled for procedures.
Review surgery or procedure risks and benefits with patients according to physician orders, and arrange appropriate pre-surgery education classes as directed by the physician.
Act as a primary patient contact and liaison among patients, physicians, and internal and external departments.
Support patients before, during, and after surgery, respond to inquiries and complaints, provide service recovery when needed, and escalate issues to a supervisor when necessary.
Coordinate directly between the office and the patient's designee.
Arrange necessary special equipment requested by physicians for specific procedures.
Manage physician referral work queues by completing referrals.
Handle physician correspondence, forms, authorization requests, physician calendars, and transcription needs as required.
Prepare charts and review, perform, or update demographic and insurance information.
Work with the billing team to provide information for requested audits and ensure surgical reports and charges are sent to the billing department.
Collaborate with workers' compensation adjusters and case managers on authorization requests and follow up to ensure authorizations and documentation are completed.
Provide clinical or administrative support based on operational needs.