Surgery Scheduler - Orthopedics and Sports Medicine

Staff Careers•Manitowoc, WI

1d•Onsite

About The Position

BayCare Clinic Orthopedics and Sports Medicine in Manitowoc is seeking a compassionate and thoughtful Surgery Scheduler to support a positive patient experience. This role schedules and coordinates surgical appointments, working with patients, hospital staff, surgeons, and surgical representatives. The practice is a rapidly growing, high-volume specialty clinic offering diagnosis, treatment, and rehabilitation for bone, joint, and connective tissue disorders. The typical schedule is 40 hours per week, Monday through Friday, between 7:00 a.m. and 5:00 p.m., with no holidays or weekends. BayCare Clinic is a physician-owned group with more than 20 specialties and joint ownership in Aurora BayCare Medical Center. The Orthopedics and Sports Medicine practice is located in a new facility in Manitowoc, Wisconsin, with procedure rooms, diagnostic imaging, regenerative medicine, and multiple treatment options. The team describes its culture as positive, collaborative, supportive, and energizing, with opportunities for professional development, feedback, and participation in projects.

Requirements

Associate degree in a health care field.
Six months to one year of related experience or training, or an equivalent combination of education and experience.
Strong communication and interpersonal skills.
Working knowledge of computers and appropriate software, including Outlook, Microsoft Word, and EPIC.

Responsibilities

Schedule and coordinate patient appointments related to surgery.
Verify the availability of dates, times, and anesthesia for scheduled surgical procedures.
Accurately obtain scheduling information, including procedure, type of anesthesia, length of stay, and patient demographics.
Promptly schedule surgical procedures while observing block times.
Communicate with hospital staff about procedure scheduling and pre-operative testing.
Accurately record surgical cancellations and the reasons for them in the computer.
Accurately enter information into EPIC.
Answer phone calls promptly and courteously, and direct or dispose of calls appropriately.
Coordinate with surgical representatives for upcoming surgical cases.
Notify appropriate staff of supply or form shortages.
Compile and mail surgical information to patients.
Communicate surgeons’ days off for hospital OR utilization.
Respect and maintain confidentiality.
Work safely and in a compliant and ethical manner.