Scheduler, Western Orthopedics and Sports Medicine, Full-Time

Community Hospital•Grand Junction, CO

21h•$20 - $23•Onsite

About The Position

This full-time Scheduler position at Western Orthopedics and Sports Medicine is responsible for coordinating and scheduling patient appointments, managing resources, communicating with patients, and maintaining accurate records. The role requires ensuring efficient scheduling processes, verifying patient information and authorizations, and providing excellent patient service. The position also involves educating patients on procedures and costs, and ensuring compliance with privacy regulations.

Requirements

High school diploma or equivalent.
Knowledge of medical terminology is preferred.
Customer service experience is highly preferred.

Responsibilities

Coordinate and schedule patient appointments for consultations, diagnostic tests, treatments, and follow-up visits.
Ensure accurate recording of patient information, including demographics, medical history, and insurance details.
Communicate appointment details to patients via phone, email, or in-person interactions.
Modify schedules as necessary to accommodate urgent cases, cancellations, or rescheduling requests.
Review orders for correctness and authorization requirements. Request new or revised orders when needed.
Utilize provider portals to verify eligibility, benefits, and pre-authorizations.
Optimize scheduling processes to minimize downtime and maximize resource utilization.
Provide clear instructions to patients regarding appointment scheduling procedures, pre-operative preparations, and post-operative care.
Advise patients of potential out-of-pocket costs and connect them with financial resources.
Address patient inquiries and concerns regarding scheduling, insurance coverage, and other administrative matters.
Educate patients about the importance of adhering to appointment schedules and following medical recommendations.
Maintain accurate records of patient appointments, procedures, surgeries, and related activities.
Ensure compliance with privacy regulations (e.g., HIPAA) in handling patient information and medical records.