Scheduler, Western Orthopedics and Sports Medicine, Full-Time

Community Hospital•Grand Junction, CO

About The Position

The Scheduler coordinates patient appointments for consultations, diagnostic tests, treatments, follow-up visits, and surgeries at Western Orthopedics and Sports Medicine. The role records and maintains patient and appointment information, communicates scheduling details and care-related instructions, and adjusts schedules to accommodate urgent cases, cancellations, and rescheduling requests. The Scheduler reviews orders for accuracy and authorization needs, obtains new or revised orders when necessary, and uses provider portals to verify eligibility, benefits, and pre-authorizations. The position also supports efficient use of scheduling resources, responds to patient questions about scheduling and insurance, discusses potential out-of-pocket costs and available financial resources, and maintains records in compliance with privacy regulations such as HIPAA.

Requirements

High school diploma or equivalent.

Nice To Haves

Knowledge of medical terminology is preferred.
Customer service experience is highly preferred.

Responsibilities

Coordinate and schedule patient appointments for consultations, diagnostic tests, treatments, and follow-up visits.
Accurately record patient demographics, medical history, and insurance details.
Communicate appointment details to patients by phone, email, or in person.
Modify schedules to accommodate urgent cases, cancellations, or rescheduling requests.
Review orders for correctness and authorization requirements, and request new or revised orders when needed.
Use provider portals to verify eligibility, benefits, and pre-authorizations.
Optimize scheduling processes to minimize downtime and maximize resource utilization.
Provide patients with instructions about scheduling procedures, pre-operative preparations, and post-operative care.
Advise patients of potential out-of-pocket costs and connect them with financial resources.
Address patient inquiries and concerns regarding scheduling, insurance coverage, and other administrative matters.
Educate patients about adhering to appointment schedules and following medical recommendations.
Maintain accurate records of patient appointments, procedures, surgeries, and related activities.
Handle patient information and medical records in compliance with privacy regulations such as HIPAA.