Surgery Scheduler - IRMC Physician Group - Gastroenterology - Full Time

Indiana Regional Medical Center•Indiana, PA

20h

About The Position

The Surgery Scheduler supports the IRMC Physician Group Gastroenterology practice by coordinating surgical scheduling and patient preregistration. The role works with the office, operating room, preregistration department, and surgery centers to gather and verify patient and insurance information, explain patient financial responsibilities and payment options, provide procedure instructions, and help ensure an accurate, smooth registration process. The scheduler also manages calls, surgical schedules, related records, and follow-up with patients, while supporting general office operations and providers.

Requirements

High school graduate.
Knowledge of modern operational methods used in a medical practice, clerical equipment and processes, medical terminology and abbreviations, computer systems, medical forms and reports, and basic billing procedures.
Understand confidentiality laws governing the patient-physician relationship.
Ability to make and sustain a positive first impression, answer multilane telephones, and operate a 10-key adding machine by touch.
Ability to operate or learn automated systems, personal computers, and fax machines.
Ability to use tact, diplomacy, and compassion with a range of people and communicate effectively across different mediums.
Strong interpersonal skills and ability to maintain cooperative relationships with staff, patients, and physicians.
Ability to communicate clearly and concisely, process medical reports and correspondence, and follow procedures while recognizing variations and making appropriate decisions.
Ability to maintain organized and accurate records, coordinate with a team, and serve as a patient advocate.
Ability to understand and enforce the practice's financial policy and recognize and correct costly data-capture errors.

Nice To Haves

Business or medical secretarial graduate or equivalent.
Current CPR certification.

Responsibilities

Perform preregistration in conjunction with the office, operating room, preregistration department, and/or surgery centers.
Contact patients by phone to obtain or verify demographic, insurance, and other required information while providing excellent customer service.
Verify insurance eligibility, address discrepancies with patients, explain hospital collection policy, and inform patients of amounts due before service.
Provide instructions for scheduled appointments and procedures and answer questions about anticipated services.
Explain financial options for patient liability and refer patients to Financial Counselors for pre-collection or assistance applying for financial assistance programs.
Maintain accurate preregistration information to support smooth registration and final registration when patients arrive.
Collect copays or coinsurance from insured patients and provide receipts when warranted.
Answer, screen, and direct incoming telephone calls and messages according to organizational policy.
Generate surgical lists and communicate schedules promptly to the office, billing department, and providers.
Maintain accurate insurance eligibility lists and related office forms.
Follow up on no-shows or cancellations when appropriate and confirm procedures with patients in a timely manner.
Maintain an orderly, neat, and clean work area.
Travel to other IPG offices when requested to provide coverage.
Cover office operations as needed and adhere to IHPS policies and procedures.
Model appropriate customer service with patients, physicians, and employees.
Assist providers by sending approved electronic prescriptions through the electronic health record.
Perform other tasks as requested.