Surgery Scheduler, Full-Time Day

Prisma Health•Richland, WA

About The Position

The Surgery Scheduler schedules patient surgeries and/or pre-assessment appointments and retrieves insurance authorizations and referrals. The role may involve documenting demographic, coding, billing, payor source, and other required information, as well as maintaining or updating physician schedules. The Surgery Scheduler coordinates surgeries and related information with other physician offices, assembles patient charts, and answers patients’ questions about surgery and testing. The role supports customer service targets, validates documentation for scheduling verification and authorizations, and communicates with physicians and department staff to complete assigned duties. It also follows policies and procedures that support service delivery and departmental budget goals, and performs other duties as assigned.

Requirements

High school diploma, GED, or equivalent preferred.
Two years of related work experience.
Customer-oriented service skills.
Computer and word-processing skills.

Nice To Haves

Healthcare industry experience preferred.
Knowledge of medical terminology preferred.

Responsibilities

Schedule patient surgeries and/or pre-assessment appointments.
Retrieve insurance authorizations and referrals.
Document demographic, coding, billing, payor source, and other required information as needed.
Maintain or update physician schedules as needed.
Coordinate surgeries and information with other physician offices.
Assemble patient charts and answer patients’ questions regarding surgery and testing.
Ensure customer service targets are achieved.
Validate documentation for scheduling verification and authorizations.
Communicate with physicians and department staff to accomplish assigned duties.
Execute policies and procedures supporting service delivery while meeting departmental budget goals.
Perform other duties as assigned.