Office Assistant - IRMC Physician Group- Family Medicine Rose Medical - Full Time

Indiana Regional Medical Center•Indiana, PA

22h

About The Position

The Office Assistant supports front-office operations for IRMC Physician Group’s Family Medicine Rose Medical office. This role greets and registers patients and visitors, handles insurance eligibility and patient payments, manages calls and messages, schedules appointments, maintains records and office supplies, and helps keep the front desk and waiting room orderly. The position also follows privacy and security requirements, handles specimens using sterile techniques and universal precautions, and may travel to other IPG offices to provide front-office coverage when requested.

Requirements

High school graduate or equivalent required.
Strong interpersonal skills and the ability to maintain cooperative relationships with staff, patients, physicians, and management.
Ability to communicate clearly and concisely, exercise critical-thinking skills, maintain organized and accurate records, and coordinate with a team.
Ability to make a strong first impression, answer multilane telephones, and operate automated systems, computers, and fax machines.
Ability to uphold ICARE core values with every patient, every time; serve as a patient advocate; and maintain a professional appearance in accordance with the dress code policy.
Understanding of confidentiality laws governing the patient/physician relationship.

Nice To Haves

Two years of medical office or customer service experience preferred.
Completion of a recognized medical secretarial program preferred.
Knowledge of medical practice, clerical equipment, operations and processes; basic medical terms and abbreviations; computer systems; and medical forms, reports, and processing methods.

Responsibilities

Greet and register incoming patients and visitors promptly and pleasantly, determine their needs, and respond accordingly.
Retrieve, review for correctness, and process patient registration forms.
Collect, scan, and update patients’ personal and financial information, including insurance cards and driver’s licenses.
Run insurance verification and eligibility checks for every patient and work insurance eligibility alerts.
Collect patient payments and provide receipts.
Retrieve messages from the answering service and voicemail each morning, after lunch, and throughout the workday.
Answer telephone calls and direct them to the appropriate physician, clinical staff, or support staff through the message center.
Work Cerner message center pools and complete messages as applicable.
Schedule patient appointments according to provider protocol.
Maintain copay, petty cash, and receipt logs.
Forward medical record requests to the Health Information Management Department in a timely manner and in accordance with organizational policy.
Monitor the patient reminder system daily for cancellations, reschedules, and no-shows, and follow up as appropriate.
Follow HIPAA, confidentiality, and security rules when providing information to outside sources.
Accept and sign for mail, parcels, and other deliveries according to office policy.
Use sterile techniques and universal precautions when accepting patient specimens at the counter.
Provide the lead or manager with a list of clerical supplies as needed.
Maintain an orderly, neat, and clean front desk area and waiting room.
Routinely retrieve faxes from the fax machine.
Obtain prior authorizations required by patients’ insurance policies for tests and procedures.
Travel to other IPG offices to cover the front office when requested.
Perform other tasks as requested.