Office Assistant - IRMC Physician Group - (Full Time, Part Time, Casual)

IRMC Career•Indiana, PA

About The Position

The Office Assistant works at the front desk of an IRMC Physician Group office, greeting and registering patients and visitors, handling registration and insurance information, collecting payments, answering and routing calls, managing messages, and scheduling appointments. The role helps maintain accurate records, supports patient communication and follow-up, processes prior authorizations and medical record requests, and keeps the front desk and waiting area orderly. The position may require travel to other IPG offices to provide front-office coverage when requested.

Requirements

High school graduate or equivalent required.
Ability to make a strong first impression and sustain it.
Ability to answer multiline telephones and operate automated systems, computers, and fax machines.
Ability to uphold ICARE core values with every patient, every time.
Strong interpersonal skills and ability to maintain cooperative relationships with staff, patients, physicians, and management.
Ability to communicate clearly and concisely, exercise critical-thinking skills, maintain organized and accurate records, and coordinate with a team.
Ability to serve as a patient advocate and maintain a professional appearance in accordance with the dress code policy.
Clear understanding of confidentiality laws governing the patient-physician relationship for employees working in the front office.

Nice To Haves

Two years of medical office or customer service experience preferred.
Completion of a recognized medical secretarial program preferred.
Knowledge of medical practice, clerical equipment, operations, and processes; basic understanding of medical terms and abbreviations; computer systems; and medical forms, reports, and processing methods.

Responsibilities

Greet and register incoming patients and visitors promptly and pleasantly, determine their needs, and respond accordingly.
Retrieve, review for correctness, and process patient registration forms.
Collect, scan, and update patient personal and financial information, including insurance cards and driver’s licenses.
Run insurance verification and eligibility checks for every patient and address insurance eligibility alerts.
Collect patient payments and provide receipts.
Retrieve answering-service and voicemail messages each morning, after lunch, and throughout the workday.
Answer incoming telephone calls and direct them to the appropriate physician, clinical, or support staff member via the message center.
Work Cerner message center pools and complete messages as applicable.
Schedule patient appointments according to provider protocol.
Maintain copays, petty cash logs, and receipts.
Forward medical record requests to the Health Information Management Department in a timely manner and in accordance with organizational policy.
Monitor the patient reminder system daily for cancellations, reschedules, and no-show appointments.
Follow up on appointment cancellations and reschedules as appropriate.
Follow HIPAA, confidentiality, and security rules when providing information to outside sources.
Accept and sign for mail, parcels, and other deliveries according to office policy.
Use sterile techniques and universal precautions when accepting specimens from patients over the counter.
Provide the lead or manager with a list of clerical supplies as needed.
Maintain an orderly, neat, and clean front desk area and waiting room.
Routinely retrieve faxes from the fax machine.
Obtain prior authorizations required by patient insurance policies for testing and procedures.
Travel to other IPG offices when requested to cover the front office.
Perform other tasks as requested.