Surgery Coordinator Jobs

About The Position

Requirements

• High school education, GED, or equivalent.
• Team-oriented, with excellent oral and written communication and interpersonal skills.
• Knowledge of and ability to use Word, Excel, and standard office equipment.
• Ability to respond to common inquiries from customers, staff, vendors, or other community members.
• Ability to draw valid conclusions, use sound judgment, and make decisions under pressure.
• Ability to interpret and apply policies and procedures.
• Professional and respectful conduct toward others.
• Detail-oriented, organized, process-focused, proactive, self-motivated, and customer-service-focused approach; ability to solve problems.
• Ability to exercise independent judgment and make timely, accurate decisions based on information that may be vague or limited.
• Ability to multitask effectively in a fast-paced and sometimes ambiguous environment without compromising work quality.
• Ability to prioritize tasks and projects with limited direction while contributing to the clinic’s success.
• Ability to sit, stand, walk, handle or feel objects, reach with hands and arms, see, talk, and hear; regularly lift or carry materials typically weighing less than 20 pounds; occasionally stoop, kneel, bend, or crouch; and use finger dexterity to operate a computer keyboard, calculator, and other standard office equipment.

Nice To Haves

• Experience in the ophthalmology industry.
• Experience in a medical office and/or customer service.

Responsibilities

• Coordinate and schedule patients for surgical procedures based on physician recommendations.
• Verify patient demographics, health history, and insurance information.
• Navigate and accurately schedule patients in the Care Cloud EMR system.
• Liaise among patients, surgeons, and the hospital regarding pre-operative preparations.
• Explain the need for a complete physical exam, including lab work, EKG, chest X-ray, and informed consent, at the time of scheduling.
• Answer telephone inquiries from patients and their families concerning surgery or related concerns.
• Follow up with physicians and labs to ensure test results are received and sent to the hospital or surgery center.
• Maintain a professional appearance and demeanor in accordance with company policies.
• Keep commitments and inform the direct supervisor about work progress, timelines, and issues.
• Help maintain a clean, neat, and cheerful environment for patients.
• Comply with applicable state, federal, and other regulations and policies, including OSHA, WC, HIPAA, ADA, FEHA, DOL, and HR policies and practices.
• Perform other duties as assigned by management.