Patient Experience Coordinator

Carolinas Center for Oral & Facial Surgery•Hendersonville, NC

About The Position

The Patient Experience Coordinator serves as a point of contact for referrals and guides patients through the process from start to finish, helping ensure patients’ needs are met and they receive an outstanding experience. The role is part of a fast-paced oral surgery practice with oral and maxillofacial surgeons focused on providing care and service to patients.

Requirements

High school diploma or equivalent.
Prior experience working in a medical or dental office.
Ability to access, input, and retrieve information using a variety of computer programs, including Microsoft Office products.
Comfort with and ability to quickly learn new software programs and electronic medical records (EMR).

Nice To Haves

Associate or bachelor’s degree in healthcare administration or a related field.
Two or more years of experience as a patient care or medical office coordinator, including patient scheduling, insurance verification, billing, and collections.
Experience with medical or dental insurance, ICD-10 coding, data entry, and appointment or surgery scheduling.
Experience with financial counseling in a medical office.

Responsibilities

Provide outstanding customer service, prioritizing the patient.
Answer telephone inquiries, direct callers to appropriate personnel, or create new-patient appointments.
Confirm patient appointments and provide instructions needed before initial appointments.
Contact patients regarding benefits, co-pays, and coverage information for outpatient procedures.
Respond promptly to third-party payers’ requests for additional information.
Coordinate baseline benefit verification or self-pay payment options for new patients.
Coordinate with coworkers and other offices to verify referrals and radiography.